Patient Registration

Identification Section

Position Title:

Registration Clerk
Department:
Corporate Office EEOC Class: ASW

Reports To:

Director of Client Services
FLSA Status:
Non-exempt

The Registration Clerk position is responsible for patient care including greeting customers, scheduling initial evaluations, answering and transferring phone calls, maintaining efficient patient scheduling flow, and ensuring all statistical data is tracked and kept up to date. Enthusiastic work ethic, attention to detail, strong multitasking and time management skills, and a friendly and compassionate demeanor are essential.

• Assists patients in preparation for treatment, preparing necessary paperwork, authorizations and scanning in all required documentation into the patient’s chart, properly and accurately complete charts.
• Personal stat entry.
• Effectively communicates via phone with customers, employees and vendors using exemplary customer service skills to facilitate patient registration process.
• Manage follow-ups and any pending or outstanding inquiries within Dashboard.
• Properly complete timesheet daily.
• Regular, consistent, and predictable attendance per PRO-PT’s attendance and punctuality policy.
• Responsible for attention to detail, organization, cleanliness, strong multitasking and time management skills.
• All other duties as assigned (i.e. assisting in training dept. staff, ordering supplies, etc.).

• Efficient and accurate 10-key skills (120 SPM) strokes per minute or (7,000 KPH) keystrokes per hour.
• Knowledge and understanding of HIPAA regulations.
• Ability to successfully complete training.
• Ability to observe, evaluate, and record conditions, reactions, and changes in the physical condition of patients.
• Ability to maintain appropriate attitude and conduct necessary to the welfare of patients.
• Ability to create and maintain records and write brief reports.
• Ability to communicate effectively.
• Ability to explain instructions and guidelines to others effectively.
• Ability to determine work priorities.
• Skill to perform computer & data entry functions.
• Able to operate office equipment, including but not limited to keyboard, copier, telephone, fax machine and calculator.

High School Diploma or Equivalency
2 years of clerical experience in the relevant field
Basic computer skills in Word and Excel

• Hearing:
  Adequate to perform job duties in person and over the telephone.
• Speaking:
  Must be able to communicate clearly to patients in person and over the telephone.
• Vision:
  Visual acuity adequate to perform job duties, including visual examination of patient and reading information from printed sources and computer screens.
• Other:
  Requires frequent lifting and carrying items weighing up to 50 pounds unassisted. Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting and sitting, regularly throughout a regular work shift. Requires exposure to communicable diseases, bodily fluids, medicinal preparations and other conditions common to a clinic environment.

Normal working conditions absent extreme factors.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive listing of all responsibilities, duties, and skills required.