Customer Specialist

Customer Specialist – Full Time at Car Max

Visalia, California – 9605 W. Hillsdale Avenue, Visalia, CA 93291

Base pay range: $17.00/hr – $37.00/hr

Hourly Rate For This Position: $17.80 – $37.70

As a Customer Specialist, you will provide an iconic experience for our customers by guiding and supporting them at every step of their Car Max journey. You will collaborate with teams across the organization to ensure each customer has a positive experience buying and selling cars, reinforcing our values of honesty and transparency.

• Guide customers through every step, from sales and appraisals to test drives and financing.
• Conduct vehicle condition assessments and communicate information to buyers for appraisals.
• Check in and receive vehicles shipped to Car Max; complete daily scanning and reconciliation.
• Perform cosmetic inspections and ensure vehicles meet Car Max Quality Standards.
• Handle administrative duties including printing reports, maintaining paperwork, and managing cash/payment processes.
• Create service appointments and review repair order invoices for accuracy.

This high‑energy retail sales environment requires quick rapport building, understanding customer needs, and managing diverse tasks such as vehicle sales, paperwork processing, and repair orders, all with limited supervision.

• Exceptional communication skills.
• Confidence in yourself, Car Max, and our products.
• Ability to build and maintain strong relationships.
• Strong teamwork behaviors: integrity, respect, inclusion, fairness, and fun.
• Balance customer and business needs in decision making.
• Create win‑win solutions to customer issues.
• Adhere to processes and pay close attention to detail.
• Manage multiple duties in a fast‑paced environment.
• Read, interpret, and transcribe data accurately.
• Lift objects up to 25 lbs.

• High School Diploma or equivalent.
• Preferred sales and customer service experience.
• Valid driver’s license.
• Basic Microsoft Office skills (Word, Excel, PowerPoint).

Entry Level

Full‑time

Paid sick, vacation, and holiday time per state law. Full‑time hourly associates may earn up to 48 hours of sick time per year and 80–200 hours of vacation after 90 days of continuous service. Full‑time salaried associates have paid time off for sick, vacation, bereavement, jury duty, holidays, and floating holidays as needed.

Car Max is an equal opportunity employer and all qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, Car Max will consider reasonable accommodation to complete the job application.