Credit & Collection Specialist

Posted Tuesday, December 30, 2025 at 11:00 AM

Join the California Dairies, Inc. (CDI) team, a farmer-owned cooperative dedicated to sustainably producing the highest quality dairy products while fostering a culture of innovation and collaboration. CDI products are delivered locally and around the world. Our Visalia corporate office serves as the central hub for the CDI enterprise, driving strategic decision-making, innovation, overall business support, and growth across our diverse portfolio of dairy products and brands.

We encourage you to be part of our team that's shaping the future of dairy, right from the heart of California!

We believe in valuing our team with a total rewards package that goes beyond the basics. You'll find we offer
competitive pay
and
incentive programs
designed to recognize and reward your contributions.
Competitive medical,dental, and vision benefits
,
generous paid time off, sick days & holidays
,
retirement plans
designed to secure your future. We don't stop there. We've also cultivated a variety of valuable programs focused on your
personal well-being and professional growth
, ensuring you have the support you need to both inside and outside of work.

The Credit and Collections Specialist is responsible for evaluating customer creditworthiness, monitoring outstanding accounts, and ensuring timely collection of payments. This role helps protect the company’s financial health by minimizing credit risk, reducing delinquent accounts, and maintaining positive customer relationships.

• Monitor accounts receivable aging reports and follow up on past-due invoices.
• Contact customers via phone, email, and written communication to resolve outstanding balances.
• Negotiate payment plans, settlements, or revised terms when necessary.
• Record all collection activities and maintain accurate notes and documentation.
• Investigate and resolve billing discrepancies, short-payments, and account issues.
• Collaborate with sales, customer service, and billing teams to ensure accurate invoicing and smooth account management.
• Provide customers with copies of invoices, statements, and supporting documents.
• Prepare weekly/monthly aging and collection performance reports.
• Escalate high-risk or severely delinquent accounts to the Credit Account Manager.
• Ensure compliance with company policies, credit regulations, and industry best practices.
• Perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven experience in credit, collections, or accounts receivable.
• Strong understanding of credit risk, financial analysis, and billing processes.
• Excellent communication, negotiation, and conflict-resolution skills.
• High attention to detail and strong organizational skills.
• Ability to work independently while managing multiple priorities.

• Associate’s or bachelor’s degree in Accounting, Finance, Business, or related field preferred. Equivalent years of experience may be considered in lieu of formal education.
• 2 or more years of experience in credit/collections or accounts receivable roles.
• Experience in the dairy industry is a plus.

English is required as the written and spoken language.

Personal protective equipment including, but not limited to hearing protection, bump caps, hair and beard nets, gloves, and safety glasses must be used in the performance of duties. Proper lifting techniques must be employed at all times.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Employees will be subject to temperatures associated with an air-cooled room. Proper lifting techniques must be employed at all times.

This job description will be updated if duties and responsibilities change…