HSS ; Medical Assistant; lia

Health Services Specialist I

Full-Time, 32 hours/week

Visalia Health Center, Visalia, CA

• Provides direct service in all health center specific areas including sexual and reproductive health, abortion, prenatal, family medicine, as appropriate to scope of services and health centers.
• Provides patients with accurate information regarding Planned Parenthood services, including questions pertaining to contraception, options, and funding sources.
• Contributes to achieving health center productivity goals.
• Screens financial, medical and social history with correct documentation of pertinent information.
• Demonstrates PPMM customer service standards.
• Solicits donations from patients per PPMM guidelines.
• Demonstrates PPMM workplace values and service standards.
• Follows all patient care standards.

• Communicates professionally and accurately about services, payment and appointment scheduling.
• Provides paperwork to patients and secures payment and insurance information as needed for billing purposes.
• Enters accurate patient information into Electronic Practice Management System (EPM).
• Makes Health Center appointments, provides information and appropriate referrals.
• Contacts insurance companies to obtain benefit information and authorization for services.
• Ensures accuracy of charges and posts charges to EPM for all pay types following established practices and procedures.
• Runs end‑of‑day reports as directed by Center Manager.
• Responsible for ensuring all charges are entered the same day and all charges must be completed by close of business day.
• Handles patient check‑out, calculates and collects fees, solicits contributions, schedules future appointments.
• Contacts appropriate Health Center staff and billing department personnel as necessary to obtain information needed to complete billing and to resolve errors.
• Notifies supervisor of discrepancies or unusual occurrences in daily billing or computer software/hardware.
• Responsible for scanning all documents in patient’s chart at date of service.
• Responsible for completing all billing tasks and corrections within 72 hours of receipt.
• Responsible for following all PPMM financial policies and procedures.
• Prepares charts for next day appointments; completes confirmation calls and chart prep as needed.

• Performs moderately complex lab testing including pregnancy tests, STI/HIV testing from blood and urine collection and phlebotomy/venipuncture.
• Prepares daily patient lab samples for transfer to appropriate lab(s) including maintaining lab logs and running lab reports for daily reconciliation.
• Completes lab controls as needed.
• Checks refrigerator temperatures.
• Cleans instruments, exam rooms, lab area, and autoclave as assigned.
• Prepares patients for exams and assists in exam room when needed.
• Provides pregnancy testing, information and referral, schedules PT clients for follow‑up family planning or other appropriate services.
• Performs lab work and venipuncture.
• Prepares examination room with appropriate supplies for examination and cleans room.

• High School Diploma or General Education Diploma (GED).
• Able to communicate sensitive information across a range of diverse backgrounds (both verbal and written).
• General knowledge of Windows‑based computer applications and willingness to learn new computer skills.
• Ability to work in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail and respect for patients and staff.

• Ability to work at nearby PPMM locations as needed.
• Able to work nights and weekends as required.

• Entry level

• Full-time

• Health Care Provider
• Hospitals and Health Care