Peer Support Specialist

JOB SUMMARY: The Peer Support Specialist reports to the Assistant Program Director and serves as a client advocate, provides information and peer support to clients in office outpatient settings, performs a wide range of tasks to assist clients in regaining control over their own lives and over their own recovery process.

ESSENTIAL JOB RESPONSIBILITIES Assist with needs of program treatment staff and clients to provide quality services to clients of the program.

Remain in full compliance with regulatory and agency policies and procedures, including ensuring confidentiality of verbal and written consumer information.

Assists Intake Coordinators to ensure new referrals are logged and entered into the Electronic Health Record (EHR) in a timely manner in addition to meeting directly with clients and parents to complete initial admission documentation into the EHR. Schedule intake assessments and assessment contribution  present to meet and greet consumers upon arrival to the Program.

Provide peer support, life/coping skills, and assistance to clients.

Provide client support in group setting.

Provide client support to understand and encourage adherence to program guidelines and procedures.

Provide monitoring and client assistance while in the office setting.

Work with other team members to achieve client goals and objectives.

Answer the telephone and reception as needed.

Perform some filing and other general office duties as needed.

Attend regular meetings with the Assistant Program Director or designee.

Will assist with the planning and organization of special socialization groups and events for clients.

Participate in Community Outreach opportunities in an effort to sustain referrals for services.

Communicate closely, in a systematic fashion, with agencies and significant others involved in the rehabilitation of clients.

Provide timely reports on any unusual occurrences that might impact the overall program operation or the health and safety of clients or employees.

Will think and act quickly and efficiently in emergencies.

Will drive on Agency business which includes participation in outreach events, attend training off-site, and pick up and deliver supplies.

Physical presence at the worksite is required.

Employees are expected to manage their cell phone use so that the Agency cell phone stipend covers business usage related to two-factor authentication (2FA) and required HRIS access.

ESSENTIAL JOB REQUIREMENTS High school diploma or GED, with one (1) year experience in community mental health and education, preferred.

Current or former recipient of client services or a person with lived experience related to mental health preferred.

Ability to work independently, making decisions and using self-initiative to establish projects; and complete tasks.

Demonstrated proficiency in reading and writing.

Ability to establish trusting relationships with peers.

Work effectively and professionally with program partners and co-workers.

Communicate effectively in written and spoken English.

Ability to communicate effectively in written and spoken Spanish required.

Legibly, accurately and appropriately document communications, behaviors and routine facility events as they occur.

Ability to work independently and as a part of a team; strong interpersonal and problem-solving skills.

Intermediate computer skills in Office 365, Teams, Zoom and other communication/meeting platforms.

Possess a valid driver’s license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws. Agency insurer authorization is required.

Ability to pass a pre-employment criminal background check.

Ability to pass a pre-employment drug screen and TB test.

ESSENTIAL JOB REQUIREMENTS FOR BILINGUAL…