Seasonal Merchandising Service Associate - Weekends

Seasonal Merchandising Service Associate - Weekends Preferred

Lowe's Companies, Inc.

This role is available to weekend candidates with experience in merchandising, customer service, and store operations.

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
• Builds relationships with vendors and ensures merchandise resets are completed per Lowe’s specifications.
• Communicates project priorities, schedules and needs with the Merchandising Service team and Manager.
• Analyzes metrics and offers feedback on project execution and in-store service to store, market and corporate leaders.
• Engages with customers when the opportunity arises, assisting with locating, demonstrating, selecting, carrying and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions, walking customers through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, applications and warranty information related to Lowe’s programs.
• Moves or replaces beams and grids, rotates stock, builds products and displays products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions.
• Identifies damaged products, removes them from shelves, delivers them to Return to Manufacturer (RTM) area and signs off on them as defective.
• Verifies buyback items and ensures they are pulled, prepped and ready for shipping.
• Identifies damaged or missing signage, displays, and collateral; orders replacements per merchandising standards and planogram details.
• Confirms that product pricing information is visible and clear; resolves or replaces missing pricing labels.
• Updates and validates way finding and product location signage, and maintains digital records throughout the store.
• Ensures cross‑merchandise, side stack products, j‑hooks and gravity feed bins are placed appropriately to drive add‑on sales.
• Works with store leadership to stage clearance and damaged merchandise for quick sale.
• Sorts products in bins, drawers and boxes to ensure proper location.
• Merchandises to plantogram, price, color block and places plants as they arrive; fills plant racks onto plant tables per plantogram to grand‑opening ready standards.
• Reviews, completes and documents completion details (time spent, photos, etc.) for all assigned merchandise reset, service and maintenance tasks.
• Ensures all reset displays are safe and in working order and repairs or replaces as needed.
• Repairs or seals damaged packaging and boxes, including peg‑hook items.
• Removes all trash, moves cardboard boxes to the bailer and disposes of plastic wrap and other debris via the compactor.
• Replaces light bulbs and notifies appropriate contacts when additional maintenance issues arise.
• Detects common signs of shoplifting, theft and other security risks, and promptly communicates them to management and Asset Protection.
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to keep the store and work areas clean and organized.
• Maintains a safe and secure work environment, performing daily safety reviews, identifying hazards, keeping aisles clear, and securing doors and gates.
• Adheres to all safety requirements relevant to job duties: top‑stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters and safety devices.
• Operates store equipment as needed (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV, key cutter, panel saw, paint mixer, flooring cutters, compactor baler).
• Performs other duties as assigned.
• Maintains point‑of‑sale signage, including bin and beam label stock, ensuring all bin locators are placed and price changes are activated.
• Audits and updates pricing labels inside and outside the store to ensure accuracy.
• Follows state‑specific guidelines on price changes (Pricing Policy SF‑06).

• High school diploma or GED; or equivalent experience in lieu of the education requirement.