Senior Program Specialist Housing Navigator

Scope / Position Summary

The Housing Support Navigator provides housing-focused assistance and resource navigation to individuals and families experiencing housing instability, homelessness, or at risk of homelessness. This role supports participants in accessing rental assistance, locating and securing housing, maintaining stable tenancy, and resolving housing-related barriers.

The Navigator connects households to basic needs and community resources in Tulare County, including mental health services, legal assistance, and other stabilizing supports. Using a strengths-based, customer-centered approach, this position promotes safe, stable housing and long-term self-sufficiency through goal setting and ongoing support.

• Conduct needs assessments within 24 hours of receiving referrals

• Assist participants with housing search, rental assistance, and tenancy stabilization

• Navigate and connect participants to community resources and supportive services

• Maintain regular participant contact and meet minimum engagement requirements

• Track services, referrals, and outcomes using a database system

• Complete follow-up services to ensure successful connection to goals

• Work collaboratively with on-site program staff and internal CSET programs

• Refer participants to other CSET services as appropriate

• Facilitate and participate in community meetings and collaborative efforts

• Conduct presentations to partner agencies and develop new community partnerships

• Promote community involvement through advisory meetings and events

• Maintain accurate records and documentation to assess participant progress

• Stay current on program requirements, regulations, and local labor market information

Required / Preferred Education & Experience

• Bachelor's Degree in Social Work, Social Services, or related field (preferred)

  • Applicants within six (6) months of graduation will be considered

• One to two years of related experience in social services, case management, or resource navigation preferred

• Experience assisting individuals in accessing community resources highly desirable

Knowledge & Skills

• Strong customer service and advocacy skills

• Knowledge of poverty issues, housing systems, and community-based resources preferred

• Ability to work independently with minimal supervision

• Excellent written and verbal communication skills

• Strong interpersonal, collaboration, and public engagement skills

• Bilingual in Spanish is a plus

• Ability to track, document, and monitor services using a database

• Flexible schedule, including some evenings and Saturdays

• Valid California driver's license and proof of auto insurance

• Willingness to serve as an advocate for participants

This position reports to the Site Coordinator and does not supervise staff.

This position is primarily based in a standard office environment with minimal physical demands. Duties may require sitting for extended periods. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Only complete application materials will be reviewed by the screening committee following the closing date. Applicants will be evaluated based on how well they meet the desirable qualifications. Selected candidates may be invited to one or more interviews. All costs associated with the application and selection process are the responsibility of the applicant.

CSET is an Equal Employment Opportunity Employer and complies with the Immigration Reform and Control Act of 1986.