Senior Customer Service Administrator

Ultimate Staffing Services is actively seeking a dedicated and experienced Senior Customer Service Administrator to join their client's dynamic team in the North County of San Diego, California. This role is pivotal in ensuring high-quality customer service and support within the organization.

$32.00/hr - $35.00/hr

• Provide exceptional customer service support to all clients, addressing inquiries and resolving issues promptly in both english and spanish
• Oversee and manage the customer service operations, ensuring all processes align with company standards and policies.
• Collaborate with various departments to ensure seamless service delivery and customer satisfaction.
• Monitor and maintain customer records, ensuring data accuracy and timely updates.
• Identify areas for improvement within the customer service processes and implement solutions.
• Train and mentor junior customer service staff, fostering a collaborative and supportive environment.
• Develop and maintain strong relationships with key clients, acting as the primary point of contact for escalations.
• Analyze customer feedback to identify trends and recommend strategies for service enhancement.

• Must be bilingual in English & Spanish
• Proven experience in a senior customer service or administrative role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using customer service software and tools.
• Ability to work independently and make informed decisions.
• Detail-oriented with strong organizational skills.
• Ability to handle high-pressure situations with a calm and professional demeanor.

Monday - Friday 8am - 5pm.

Competitive salary and benefits package, including health insurance, retirement plans, and professional development opportunities.

• Mid-Senior level

• Full-time

• Administrative

• Administrative and Support Services

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.