Patient Services Representative

Patient Services Representative

At Vista Community Clinic (VCC), we believe healthcare is more than medicine, it’s about hope, community, and impact. For over 50 years, we’ve been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state‑of‑the‑art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, and we continue our mission of delivering exceptional, patient‑centered care where it’s needed most.

We are the Winner of the 2025 HRSA Gold Medal for Outstanding Care, placing VCC among the top 10% of Federally Qualified Health Centers in the U.S. Recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes, and for excellence in Preventive Health and Health IT.

• Competitive Compensation & Benefits
• Medical, dental, vision
• Company‑paid life insurance
• Flexible spending accounts
• 403(b) retirement plan

Greet and respond to limited inquiries from patients and customers via telephone and in person. Perform a variety of clerical functions.

• Greet patients in‑person and via telephone
• Verify insurance eligibility and copy insurance cards
• Perform financial and eligibility screening for clinic programs
• Print daily schedule and confirm next day’s appointments
• Complete appropriate paperwork as needed for patients (school excuses, Head Start forms, etc.)
• Make follow‑up appointments for referrals from other sites
• Call, reschedule and mail letters to all N/S patients
• Responsible for patients checking in through completing encounters, personal records forms, etc.

• High school graduate or equivalent
• One year experience in a medical or dental office
• Experience in verifying and billing insurance/program eligibility
• Bilingual English/Spanish

• Experience/familiarity with Practice Management and Electronic Dental Records systems, Next Gen preferred
• Ability to interface with all levels of personnel in a professional manner
• Excellent customer service skills and commitment to providing the highest level of customer satisfaction
• Ability to type minimum 35 WPM

• Experience/familiarity with Practice Management and Electronic Medical Records systems, Next Gen preferred
• Experience/familiarity with computers, Microsoft Office products, business e‑mail communication systems and internet search capabilities

• $21.50 - $22.00

• Entry level

• Full‑time

• Health Care Provider

• Hospitals and Health Care