Call Center Scheduling Manager- Healthcare-In person

At True Care, we believe that everyone deserves access to excellent healthcare. For over 50 years we have been helping patients and families have timely, affordable, and expert healthcare. Joining us is just a click away. Health inside. Welcome in.

Are you passionate about providing compassionate, high-quality care to underserved communities? Join our mission-driven team as a Call Center Scheduling Manager and help make a meaningful impact in the lives of patients who need it most.

The Call Center Scheduling Manager oversees daily operations of True Care’s centralized call center, ensuring efficient and patient-centered communication across all service lines and scheduling platforms including phone calls, texts, and MyChart messages. This role is responsible for managing call center staff, optimizing scheduling and access workflows, and implementing process improvements to enhance patient experience and operational efficiency. The Call Center Scheduling Manager collaborates closely with clinical, administrative, and IT teams to support patient access goals, ensure compliance with regulatory and organizational standards, and maintain high quality service delivery in alignment with the organization’s mission and values.

• Bachelor’s degree from an accredited institution in healthcare administration, business administration, or a related field or an equivalent combination of education and professional experience in a related field.
• A minimum of three (3) years of call center, appointment setting, or business operations experience in a healthcare setting.
• A minimum of two (2) years of supervisory or management experience, including employee development and performance management.
• Proficiency with Electronic Healthcare Record systems and call center telephony systems and digital scheduling platforms Five9, Artera, and Epic.
• Demonstrated success in creating systems to improve workflows.
• Proficiency with software systems and applications relevant to the position, including, but not limited to, the Microsoft Office suite, including Outlook, Word, PowerPoint, Excel, and Teams.
• Will be required to travel between True Care's sites and locations, therefore a California Driver's License, proof of insurance and a clean driving record is required.

We’re a mission-driven healthcare organization committed to making quality care accessible for everyone. Here, you’ll have the opportunity to:

• Provide care that truly impacts the community
• Coach and develop staff
• Work with a collaborative, supportive team

• Competitive pay
• Generous paid time off
• Low-cost health, dental, vision & life insurance

Join us in developing future healthcare leaders!

The pay range for this role is $90,776 to $136,165 per year.

Pay transparency:
If you are hired at True Care, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.

True Care is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.