Assistant Front Office Manager - Hilton Orlando Buena Vista Palace

Job Description - Assistant Front Office Manager - Hilton Orlando Buena Vista Palace (HOT0C780)

This role reports directly to The Director of Front Office and will oversee 3-4 Guest Service Agents and 1-2 Bell persons per shift. Our hotel, which is steps away from Disney Springs, features 1,011 guest rooms, over 118,000 square feet of indoor and outdoor meeting space. We have a pool, lazy river, and fitness center!

Ideal candidate for this position will have previous experience in front office leadership, ideally at a large resort‑style property, Hilton experience is highly preferred, open flexibility, OnQ and a passion for hospitality.

Full open availability (Holidays and Weekends are required), PM and Overnight shifts are required.

• Access to your pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt‑free education:
  Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)
• Career growth and development
• Recognition and rewards programs

Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

• Assist in the management of all Front Office operations to include guest service and registration, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
• Assist in monitoring and developing team member performance to include supervision, counseling, evaluations and recognition and reward.
• Recruit, interview and train team members.
• Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly.
• Oversee the VIP guest process including reviewing VIP reservations and ensuring smooth check‑in/check‑out.
• Assist with up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

We look for demonstration of Hilton’s Values:
Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency and discipline.

• Hospitality – We're passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We're leaders in our industry and in our communities.
• Teamwork – We're team players in everything we do.
• Ownership – We're the owners of our actions and decisions.
• Now – We operate with urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

Full‑time

Brand:
Hilton Hotels & Resorts

Guest Services, Operations, and Front Office