ICT Application Specialist - APPlus ERP

Hapa is a leading organization headquartered in Volketswil, Switzerland.

As a key player in the late-stage customization and on-demand printing solutions, we specialize in the pharmaceutical packaging industry.

Our business portfolio encompasses a wide range of innovative printing solutions, making blister packaging more flexible, less complex, and more cost- and waste-efficient.

We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers.

For more detailed information about Hapa and its comprehensive business landscape, please visit (Use the "Apply for this Job" box below)..

Hapa is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 34 countries with 21 different companies and employs over 8,000 people as of 2026.

As our new ERP & Digital Solutions Specialist, you will play a vital role in ensuring the smooth operation, stability and business continuity of our APPlus ERP system. You will provide reliable technical support to our employees, troubleshoot and resolve issues, perform routine maintenance and continuously develop the system to meet evolving business needs.

With a solid understanding of our business processes, you will provide 1st and 2nd level application support, coordinate with external software vendors and work closely with different departments to implement new functionalities and improve existing solutions.

Beyond ERP application management, you will also contribute to our digitalization initiatives by identifying opportunities for business process optimization, data analytics and intelligent automation, including AI-supported solutions. You will help translate business requirements into practical digital solutions that improve efficiency, transparency and productivity across the organization.

• Ensure the stable operation, maintenance and business continuity of our APPlus ERP system.
• Provide 1st and 2nd level application support, troubleshoot issues and coordinate problem resolution with external software vendors.
• Configure, customize and continuously improve ERP functionalities, interfaces and integrations based on business requirements.
• Support system upgrades, testing, documentation, user training and the implementation of new functionalities.
• Collaborate closely with business stakeholders to understand operational needs, challenge existing workflows and optimize business processes.
• Identify and implement opportunities for digitalization, workflow automation and AI-supported solutions.
• Support data analytics, reporting and dashboard development to improve transparency and data-driven decision-making.
• Work closely with internal IT teams, infrastructure specialists and external partners to ensure secure, reliable and efficient system solutions.

• At least 2 years of experience with APPlus ERP or comparable ERP systems, ideally in a manufacturing environment.
• Solid understanding of ERP applications, business processes and system integrations.
• Good knowledge of IT principles, application management and troubleshooting.
• Experience with MS SQL and database management is an advantage.
• Experience in data analytics, business intelligence or reporting tools an advantage.
• Knowledge of workflow automation, AI applications or digital process optimization is highly valued.
• Experience working with Operations, Supply Chain, Production or Assembly departments is an advantage.
• Fluent in German and English.
• Proactive, solution-oriented and able to work independently while managing competing priorities.
• Able to combine technical expertise with a good understanding of business needs.

• A highly technological and stimulating environment focused on innovation, experimentation and applied research
• Market competitive compensation and flexible working time
• A diverse and inclusive work environment aligned with Coesia values

Coesia is an equal opportunity employer. We believe in fair, merit-based recruitment and assess all candidates exclusively on the basis of their qualifications, skills, experience and suitability for the role.