Patient Service Rep II

Patient Service Representative II (PSR II)

The Patient Service Representative II (PSR II) plays a vital role in delivering a seamless and positive experience for all patients at Axia Women’s Health. Serving as both the initial and final point of contact for in‑office visitors and incoming callers, the PSR II is responsible for providing exceptional customer service while managing a variety of front‑desk responsibilities. This includes scheduling and modifying appointments, responding to patient inquiries, and supporting daily administrative workflows.

The PSR II ensures that each patient interaction reflects Axia’s commitment to quality, compassion, and efficiency.

40 hours/week – Office

Hours:

Mon-Thurs 8a-815p;
Fri 8a-4p

Voorhees, Moorestown (as needed)

• Greet patients and visitors in a professional and courteous manner, providing assistance and directing them to the appropriate waiting area.
• Notify appropriate personnel to meet and escort patients to the exam room.
• Promptly and professionally route phone calls via direct transfer, paging, voicemail, or redirect as needed.
• Retrieve and appropriately route any messages from the answering service.
• Courteously screen solicitors for relevance to organizational needs.
• Perform registration functions for new or existing patients and activate patient files.
• Effectively collect and record copayments as required.
• Collect and distribute mail accurately and in a timely manner to designated recipients within the care center.
• Offer comprehensive financial support to patients and colleagues regarding complex claim and billing inquiries.
• Demonstrate a strong understanding of insurance and billing claims to accurately interpret information and execute void transactions when required.
• Review and verify patient insurance coverage to determine eligibility and provide comprehensive communication regarding any applicable benefit limitations.
• Ensure accurate and efficient chart completion, including scanning records, organizing inbound faxes, and generating related reports and claims as needed.
• Assist with scheduling patient appointments and follow-up visits.
• Ensure accurate and detailed documentation of patient encounters.
• Demonstrate appropriate chaperone technique and documentation, when necessary.
• Provide additional support to patients and medical staff as needed.
• Ensure compliance with all Standard Operation Procedures (SOP’s) and policies (including HIPAA & OSHA).
• Adhere to practice policies, procedures, and protocols.
• Participate in team meetings and contribute to quality improvement initiatives.
• Other duties as assigned.

• N/A

• Excellent customer service skills that include written and verbal communication.
• Ability to multitask and work in a fast‑paced environment.
• Compassionate and empathetic attitude towards patients.
• Demonstrate time management skills by efficiently prioritizing tasks and patients simultaneously.
• Proven ability to work collaboratively within a team environment.
• Highly adaptable and willing to adjust to changing priorities and conditions.
• Strong knowledge of Microsoft Office Suite.
• Ability to work a flexible schedule and provide coverage at satellite locations, where applicable, as needed.

• High School diploma or equivalent required.
• 2+ years of experience as Medical Receptionist / PSR.
• OB/GYN or Women's Health experience preferred, but not required.

• Full time benefit‑eligibility with benefits beginning the first of the month after starting and choice of multiple medical insurance plans to best meet your needs.
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!
• 401(k) matching.
• Generous PTO offering with additional time off for volunteering.
• Access to Axia providers at little to no cost through Axia’s medical insurance.
• Axia‑paid life insurance, short‑term and long‑term disability.
• Free counseling for colleagues and family members, including parents and parents‑in‑law.

Pay or shift range: $16 USD → $21 USD
The estimated range is the budgeted amount for this position.…