Lead, Area Health Information Specialist

Overview

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

Region: Voorhees, New Jersey (multi-site coverage)

Full-Time

Schedule:

Monday-Friday, 8:30 AM-5:00 PM EST

Travel: Potential weekly travel required - coverage assigned as needed

We are seeking an Area Lead - Health Information Services to support a 10-site client portfolio within the Voorhees, NJ market. This role is responsible for ensuring operational continuity, service excellence, and compliance across multiple locations.

The Area Lead will be stationed daily at a designated home site
, but must be flexible to travel to one of five full-service ROI client locations as needed for coverage, training, PTO support, or unexpected call-outs. The remaining five sites are serviced remotely from the staffed locations.

All sites operate in cubicle-based environments shared with client staff
.

The Area Lead plays a critical role in maintaining consistent, high-quality Release of Information (ROI) services across multiple client locations.

Responsibilities include:

• Provide on-site coverage at assigned client locations as operational needs arise
• Support 10 total sites, including 5 full-service on-site ROI locations and 5 remotely supported sites
• Serve as a key point of contact between client staff and company leadership
• Assist with onboarding, training, and mentoring Health Information Services (HIS) staff
• Communicate staffing needs, coverage gaps, fluctuating volumes, and site challenges proactively
• Support workflow optimization, productivity initiatives, and service-quality improvements
• Accurately process medical record and ROI requests while maintaining strict confidentiality
• Manage high-volume inbound and outbound calls from patients, providers, and requestors
• Provide request status updates, resolve routine inquiries, and escalate complex issues appropriately
• Handle fax, mail, and electronic request workflows, including logging, routing, and tracking
• Review and date-stamp incoming requests and upload documentation into Health Source
• Monitor shared drives, fax queues, and medical records email inboxes for timely processing
• Create encrypted CDs/DVDs of patient records and maintain proper chain-of-custody documentation
• Assist walk-in patients requesting records by verifying identity and processing disclosures
• Monitor and complete patient transfers throughout the workday
• Ensure full compliance with HIPAA, privacy regulations, and client-specific policies
• Uphold company and client codes of conduct at all supported locations
• Maintain working knowledge of site-specific systems, workflows, and facility requirements
• Help minimize operational risk and ensure coverage continuity across the market

• Professional, dependable, and service-oriented
• Highly punctual - attendance and reliability are critical
• Flexible and comfortable with local travel and changing coverage needs
• A strong verbal and written communicator
• Organized and able to manage priorities across multiple sites
• Confident working independently while supporting a broader team
• Experienced in leading, mentoring, or supporting HIS staff (preferred)
• Motivated to grow within a healthcare or medical records environment
• Experienced with ROI and EMR systems (required)

• High School Diploma or GED
• Ability to work on-site daily in Voorhees, NJ
• Willingness and ability to travel locally on a weekly basis as needed
• Proficiency with computers, email systems, and standard office equipment
• Ability to maintain strict confidentiality and adhere to HIPAA regulations
• Prior healthcare, medical office, HIM, or ROI experience required
• Supervisory or lead experience strongly preferred

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is: $17.19 — $23.68 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a…