Manager of Operations

Job Summary

The Manager of Operations works with and directs employees with regard to collections. The Manager of Operations is responsible for all High‑Risk transactions as defined by the Department. The Manager of Operations is responsible for their actions and the actions of all team members reporting to them. The Manager of Operations is responsible for managing assigned consumer care employees performance to ensure a balance of optimum productivity and collection goals and budgets are met;

coach, develop, and counsel subordinates to achieve quality performance, providing ongoing training when necessary; manage the activities involved in quality resolution of performance and profitability issues relating to assigned consumer care employees, and elevate to management any situation outside the employee’s control that could adversely impact the service provided; prepare and update reports in a timely and accurate manner ensuring deadlines are met.

Location: 401 White Horse Rd, Voorhees, NJ 08043 (in-office)

Type: Full-time

Openings: 1

Pay: Annual salary of $50,000 - $60,000 plus incentives

Mid‑Senior level

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee referral program
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance
• Medical benefits:
  Currently offered through Louisiana Blue. Coast covers 100% of premiums for group health insurance (Silver Plan) for the employee and eligible dependents. Coverage begins on the first day of the month following 60 days of employment.
• Dental and Vision:
  Offered through Mutual of Omaha. Coast covers 100% of premiums for group dental and vision for the employee and dependents. Optional buy‑up plans available for dental coverage at additional cost. Coverage begins on the first day of the month following 60 days of employment.
• Paid Time Off:
  Paid Holidays – 11 Federal holidays;
  Sick Leave – start accruing one hour per 30 hours worked, max 40 hours per benefit year;
  Paid Vacation – 20 days awarded at one‑year anniversary, thereafter additional vacation increased on five‑year anniversaries.
• Retirement:
  Offered through Trans America. Eligibility to participate in 401k after 60‑day waiting period. Coast matches up to 3% of contributions after one year of employment.
• Term Life Insurance:
  Company‑paid with $50,000 death benefit after 90‑day introductory period.
• Additional Voluntary Benefits:
  Health Savings Account (HSA) – when enrolled in Bronze medical plan;
  Accident insurance – Reliance;
  Employee life insurance – Principal;
  Spouse and child life insurance – Principal;
  Short and long term disability – Principal;
  Employee assistance program (EAP);
  Employee referral bonuses;
  Plan details subject to change during annual enrollment.

Proactively manage the activities of assigned consumer care employees by ensuring the following functions are efficiently performed in a quality‑oriented environment reflecting company values.

• Manage assigned consumer care employees performance to ensure a balance of optimum productivity, collection and budget goals are met at all times.
• Continually assess goals and recommend actions to be taken if goals are not being met; participate in the assessment of procedural changes, implement any changes, track and report results to enhance collection efforts.
• Coordinate activities with other departments and management staff to achieve optimum production and utilization of consumer care employees while adhering to department goals, standards, and objectives.
• Guarantee the availability of consumer care employees to answer procedural questions and/or elevate calls to management in situations out of employee’s control.
• Ensure employees receive continuous development training after initial training has been completed in order to improve their ability to perform job duties.
• Supervise the development of employee appreciation and recognition programs and/or activities for assigned consumer care.
• Continually keep up to date on system changes or system documentation methods and ensure consumer care…