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Fleet Maintenance Fueler Washer
Job in
Wabash, Wabash County, Indiana, 46992, USA
Listed on 2025-12-20
Listing for:
Penske
Full Time
position Listed on 2025-12-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
1843 S. State Road 115 Wabash IN 46992
Position SummaryA Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.
Major Responsibilities- Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
- Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
- Assure that all Penske Rental units are maintained and prepared for customers.
- Ensure parts are available for scheduled work.
- Hold vendors accountable for quality and adherence to schedule for outside work.
- Provide customer service, assuring customers are satisfied and will return for additional business.
- Maintain shop productivity by optimizing the work plan.
- Coordinate with district billing clerks as necessary.
- Other projects and tasks as assigned by supervisor.
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