Hospital Liaison

Position Overview

We are looking for a Hospital Liaison. We value quality care and a productive, rewarding workplace culture. Our comprehensive benefit package includes Excellent Pay, Tuition Reimbursement, Paid Vacation Time, Paid Sick Time, Group Health Insurance, Dental and Vision Insurance, Life insurance plans, Disability plans, and 401K.

The Hospital Liaison has an essential role in ensuring a seamless transition for all admissions from acute or post‑acute care. Your collaborative engagement is significant to coordinate admissions and communication to maintain continuity, and to ensure the best care our communities have come to expect. You will generate and manage referrals and admissions from hospitals, take lead in developing relationships with hospital discharge planners, and develop initiatives that align with the market to grow business and identify new opportunities.

Hospital Liaison works very closely with our AD Concierge and leadership to drive daily admissions. Time Management and multi‑tasking will be necessary for market growth. Our staff and residents will rely on your knowledge and detail to achieve the best patient experience.

• Stationed daily at primary account to maximize market engagement and referral review efforts.
• Review and update CRM Dashboard for accurate reporting via Forecast and other communication platforms.
• Respond to all incoming referrals on Careport and/or other referral platforms timely, daily, and throughout the day.
• Provide definitive answers for all incoming referrals within an hour of receiving and/or by end of day, if appropriate.
• Communicate and collaborate with Business Development and Operations leadership to expedite any delays, barriers, and solutions in real time.
• Collaborate with AD Concierge on daily updates regarding all pending referrals for Forecast.
• Collaborate with Transitional Advisors on communication with incoming referrals and admissions on Care Port and other referral platforms.
• Timely PCC data input including patient demographics, resident representative, POA, and guardian information.
• Generate weekly reports.
• Participate in Quarterly Business Development meetings, aligning initiatives to grow census and market exposure.
• Complete daily Forecast for Team review via Census call, Morning meetings and/or standdown.
• Oversee Guest Relations and Concierge initiatives including patient rounding, assisting with testimonials, and promoting positive outcomes.

• Must possess, as a minimum, a GED or High School Diploma, with 2 years’ experience. Preferred: associate degree in healthcare, business or similar with 1 year experience.
• Must meet health assessment requirements regulated by the state.
• Must be capable of performing the essential functions of the job.
• Must have initiative, patience, compassion, self‑motivation, and be solution oriented.

• Entry level

• Full‑time

• Health Care Provider

• Hospitals and Health Care