Application Support Engineer

Wabash
Sunrise Banks - Corporate Office
2525 Wabash Ave
St Paul, MN 55114, USA

At Sunrise Banks we are committed to a culture of trust and transparency that welcomes all.

This role is responsible for the implementation, integration, maintenance, and support of applications within the Sunrise ecosystem, including workflow automation, release upgrades, resolving application issues to ensure optimal performance and usability for system users, providing root cause analysis, and offering improvement recommendations. The position also acts as a liaison between business users, infrastructure teams, software vendors and end users. Additionally, a certain level of programming and debugging skills will be required to develop queries/reports and address programmatic issues.

This is not an application developer role.

Hybrid in office 2 days per week is required so local candidates will only be considered.

• Ensure applications are functional, supported, and performant.
• Maintain a high-level of knowledge of Sunrise’s application landscape architecture including application, infrastructure, and database components.
• Demonstrate excellent problem-solving and troubleshooting skills in service of project completion.
• Participate in strategic projects including development and configuration of new and existing applications.
• Partner with business lines to understand how applications figure in critical business processes and work to provide technological solutions in support of those processes.
• Participate in support activities including ticket management and on-call rotation.
• Perform light integration work including API calls and database queries.
• Ability to understand and manage integrations between applications.
• Work with vendors to test and implement application changes.
• Ensure the creation and maintenance of high-quality documentation for the installation and configuration of applications, ensuring usability by other teams.
• Provide guidance to the L1 support team in resolving application issues.

• Sunrise Core Values
• Communication
• Compliance
• Dependability & Flexibility
• Initiative
• Integrity
• Judgement
• Organizational Skills
• Productivity
• Professionalism
• Quality Service
• Teamwork
• Technical /PC Skills
• Work Quality

• 2 Year college degree/certificate or business-related field preferred.
• 3-5 years Application Support and Development experience required.
• RDBMS or NOSQL database experience preferred.
• Experience with Salesforce, workflow automation tools, financial applications preferred.
• Some experience in .NET or equivalent programming language.
• Experience working in AGILE or equivalent methodology.
• Experience in the financial industry preferred.
• High competency in Microsoft Office applications required.

Expected starting annual salary range: $70,618 - $100,882 - $131,147

Eligible benefits include Medical, Dental and Vision insurance, Retirement (401k) savings, Life and AD&D insurance, Short and Long‑Term Disability insurance, Paid Time Off (PTO), Paid Volunteer Time Off, Paid Parental Leave, Pet Insurance, FSA and more. Details at

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.