Key Account Manager

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Brief Description POSITION SUMMARY

Our Waco, TX facility manufactures aluminum beverage cans commonly used for soft drinks, beers, energy drinks, teas and non-carbonated beverages. Using state of the art can-making technology, this high speed environment provides rewarding manufacturing opportunities.

The Key Account Manager (KAM) is responsible for strategically maintaining and growing relationships with the most critical, high-volume customers of the Aluminum Beverage Can Manufacturing Plant. This role is crucial for ensuring the smooth daily execution of customer orders, resolving operational issues, and building foundational skills in sales, logistics, and supply chain coordination to support the plant's strategic commercial objectives.

Essential Job Functions ACCOUNT SUPPORT AND SALES GROWTH

• Relationship Management:
  Build and maintain deep, strategic relationships with key stakeholders (purchasing directors, operations managers, and brand teams) at assigned key accounts (e.g., major beverage companies, brewers, or soft drink fillers).
• Order Management:
  Process and track customer orders, managing the flow of information between the customer's purchasing teams and the plant's production scheduling and logistics departments.
• Shipment Coordination:
  Track finished goods shipments to ensure on-time delivery (OTD) performance and communicate any potential delays or changes proactively to the customer.
• Documentation:
  Maintain accurate customer records, contracts summaries, and communication logs within the Customer Relationship Management (CRM) system.

RELATIONSHIP BUILDING AND ISSUE RESOLUTION

• Issue Resolution:
  Work with internal teams (Logistics, Quality Assurance, Production) to quickly resolve customer service issues, delivery discrepancies, and administrative questions. Escalate complex or high-stakes issues to the Commercial Manager.
• Sales Support:
  Assist senior managers in preparing sales presentations, conducting market research, and compiling data analysis necessary for contract renewals and business reviews.
• Travel Support:
  Occasionally travel with senior team members to customer meetings to observe and assist with relationship building and contract discussions.

REPORTING AND ANALYSIS

• Forecasting Support:
  Assist in gathering and compiling data to help senior management develop accurate sales forecasts and volume projections for the plant.
• Performance Tracking:
  Monitor key performance indicators (KPIs) related to customer service, inventory levels, and weekly sales volume, preparing summary reports for the commercial team.
• Market Research:
  Conduct basic research on competitor activity and market trends in the beverage and packaging sectors.

Responsibilities For All Envases Employees

• Commit to ensuring the health/wellness of our employees and product
• Ensure the jobs/operations are completely safe to protect employees and to ensure the sustainability of company equipment/machinery
• Ensure the security of the workforce and sustain any client confidentiality requests
• Deliver timely and efficiently without hindering quality of services and work to ensure the team’s success in meeting our client delivery schedules
• Team centered to perform your job successfully while identifying ways to help others be successful too; willingness to learn; works at a fast pace, actively pursues tasks or direction; willing to work extended hours and adapt to changing work schedules as well as assignments; determines what work needs to be done without instruction; takes action to complete additional work that is beneficial to the team without being instructed

Requirements EDUCATION & EXPERIENCE

• Preferred - 4 year Business Management or Engineering Degree;
  High School Education Required
• Required - 2 years Sales and/or Manufacturing experience; aluminum beverage can industry experience preferred
• Required - 2 years of Customer Service Experience
• Preferred - 2 years of Logistics Experience
• Preferred - Aluminum Beverage Can packaging Knowledge of SAP

General Skills/Experience

• Communication:
  Excellent verbal and written communication skills…