Bilingual Client Representative

Position: Bilingual Client Experience Representative

Bilingual Client Experience Representative

American Amicable Group is seeking a bilingual Client Experience Representative (Spanish and English) to provide excellent customer service to policy holders, agents, and internal customers. The role calls for a positive attitude, strong communication skills, and a willingness to assist every customer.

What You’ll Accomplish With Us

• Communicate with customers through inbound and outbound phone calls, chats, written correspondence, and e‑mail to ensure successful resolution of inquiries and requests for policy information.
• Explain policy coverage information and provide details to customer questions and concerns.
• Determine which requests should be forwarded for review by other departments or management.
• Provide follow‑up to customers when needed. Update policies and complete service logs daily.
• Maintain a positive demeanor in a high‑call‑center environment, working independently and as part of a team to help meet goals.
• Conduct company business in accordance with all applicable laws, regulations, and contractual obligations.
• Behave ethically and with integrity, always following the principles of the Compliance Program.

What Could Accelerate Your Success In This Role

• Strong phone and active listening skills.
• Strong computer and MS Office skills; ability to learn other software quickly.
• Strong written and verbal communication skills.
• Solid research and problem‑solving skills; ability to keep work organized and prioritize.
• 1 year of customer‑service experience, preferably in a call center.

Why You’ll Love Working with Us

• A work environment that merges learning and development with a pursuit of excellence.
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed.
• A hybrid environment with flexibility and access to innovative work spaces.

Competitive Benefits

Flexible Health, Dental and Vision insurance, 401(k) with company match, PTO, employee and family assistance program, performance bonus, and more.

Job Requirements

Applicants must be authorized to work for any employer in the U.S. We do not support work‑visa sponsorship at this time.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Company

American‑Amicable Life Insurance Company of Texas

Posting End Date

2026‑01‑09

About Us

American Amicable is a part of iA Financial Group, one of the largest insurance and wealth management groups in North America. Headquarters in Waco, TX, the company offers innovative life insurance and annuity products tailored to individual needs.

Diversity and Inclusion

American‑Amicable supports and celebrates diversity. We strive to provide an inclusive workplace for all. If you need assistance to make the recruitment process more accessible, please contact us.

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