Client Representative

Are you driven by providing excellent customer service and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a

Build the future with us

Are you driven by providing excellent customer service and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Client Experience Representative, you will be the front line of support for policyholders, agents, and internal customers, helping identify their needs and providing excellent service in every interaction.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

As a Client Experience Representative, you’ll be at the core of our mission.

• Communicate with customers through inbound and outbound phone calls, chats, written correspondence, and email to ensure successful resolution of inquiries and requests for policy information.
• Explain policy coverage information and provide details in response to customer questions and concerns.
• Determine which requests should be forwarded for review by other departments or management and provide appropriate follow-up to customers when needed.
• Make updates to policies, complete service logs daily, and develop knowledge of company products and policies to assist with customer inquiries.
• Maintain a positive demeanor in a high-call center environment while working independently and as part of a team to meet personal and department goals and objectives.
• Conduct company business in accordance with applicable laws, regulations, contractual obligations, and the principles of the Compliance Program.
• Perform other duties as assigned.

We're looking for someone who:

• Is known for their strong phone, active listening, and customer service skills.
• Stands out for their friendly, positive, and learning-oriented attitude.
• Demonstrates strong written and verbal communication, attention to detail, research, and problem-solving skills.
• Is recognized for its ability to stay organized, prioritize effectively, adapt to change, and work both independently and as part of a team.
• Has a high school diploma or GED and at least one year of customer service experience, preferably in a call center environment.
• Has strong computer and Microsoft Office skills and the ability to learn new software systems and company products quickly.
• Can type a minimum of 35 WPM.
• Can meet department KPIs within six months of hire while contributing to department goals and objectives.
• Can meet the attendance expectations of the department.

• A work environment where learning and development merge with a collective pursuit of excellence.
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative work spaces.
• Competitive benefits:
  Flexible Health, Dental and Vision insurance, 401(k) + company match, PTO Plan, employee and family assistance program, ergonomic furniture program, performance bonus, and much more!

American-Amicable Life Insurance Company of Texas

American Amicable is a part of iA Financial Group, one of the largest insurance and wealth management groups in North America. Our headquarters is in Waco, TX. Tracing its roots back to…