Patient Services Specialist - Pediatrics

3. Patient Services Specialist - Pediatrics Results Job  Details Explore Location The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.

The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.
** Description
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* Working Conditions:

Orientation will be conducted remotely. Training will be conducted onsite.

Working Hours:

Monday to Friday: 8:00 AM to 5:00 PM Rotating Saturdays: 8:00 AM to 12:00 PM  JOB SUMMARY  The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.  ESSENTIAL FUNCTIONS OF

THE ROLE  Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments. Assists with patient registration duties by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas. Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes.

Generates daily payment reports and verifies cash drawer against report. Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. May be required to discuss financial arrangements with patients. Receives and directs phone calls. Assists patients and other visitors. Responds to routine inquiries concerning practice services, hours of operation, etc. Ensures any patient complaints are handled appropriately.

Assists with medical records duties as requested.  KEY SUCCESS FACTORS  Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette. Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful. Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.

Ability to calm upset patients in a composed and professional demeanor. Excellent data entry, numeric, typing and computer navigational skills, with attention to details. Comfortable working in a fast paced, constantly changing and stressful environment.  BENEFITS  Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1

Note:

Benefits may vary based upon position type and/or level  QUALIFICATIONS  - EDUCATION - H.S. Diploma/GED Equivalent - EXPERIENCE - Less than 1 Year of Experience Patient Services Specialist - Pediatrics Patient Services Specialist - Pediatrics
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