Personal Assistance Services

Cell phone is required.

Perform all Basic Care duties that are included in the client’s Premium Care service plan.

Provide more individualized daily-routine support based on the client’s preferences, goals, schedule, and approved care instructions.

Coordinate routine visit details with the client or authorized representative and report scheduling or service concerns to the MHHC supervisor.

Assist with approved meal planning, grocery-list preparation, organization of household routines, and other agreed non-medical support tasks.

Provide companionship and engagement activities tailored to the client’s interests and abilities, within the agreed service period.

Observe and promptly report changes in appetite, mood, mobility, hygiene, home safety, or ability to complete routine activities without attempting to diagnose the cause.

Provide authorized appointment-preparation support, such as helping the client gather paperwork or a list of questions, without interpreting medical advice.

Assist with approved family communication or service updates in accordance with client consent, confidentiality rules, and MHHC procedures.

Carry out any additional Premium tasks only when listed in the signed service agreement or client service plan and approved by the supervisor.

Review and follow the client’s personalized service plan and the Premium package inclusions.

Maintain accurate service notes and required visit verification records.

Report unmet needs, repeated service-plan barriers, client complaints, and changes in condition to the supervisor.

Maintain reliable communication with the office and use approved channels for client-related information.

Respect client choice and independence; do not take over tasks the client can safely perform unless the service plan calls for assistance.

Premium status does not authorize skilled nursing, physical therapy, clinical monitoring, or medication administration beyond lawful PAS assistance.

No independent medical advice, medical decision-making, or alteration of a clinician’s instructions.

Transportation, appointment accompaniment, errands, respite, or overnight services are not automatically included; they require explicit package authorization, scheduling, and applicable safety checks.

No handling client funds or financial accounts except narrowly defined, documented tasks permitted by MHHC policy and law.

Meet applicable age, qualification, screening, and employment requirements for the assigned role.

Complete MHHC orientation and required training before performing assigned duties.

Demonstrate competency in assigned tasks when required and receive client-specific instructions before service begins.

Communicate respectfully, maintain confidentiality, protect client property, and follow professional boundaries.

Follow attendance, call-out, incident-reporting, documentation, infection-prevention, emergency, and safety policies.

Strong organization, communication, reliability, and ability to adapt support to client preferences.

Ability to coordinate with the supervisor while maintaining clear professional boundaries.