Guest Services Agent

Are you interested in a position as a Part-Time or Full-Time Guest Services Agent at the new Cambria luxury hotel in Waco, TX, with the Bridge Hotel Partners team? We are looking for a dedicated individual who is passionate about delivering exceptional service to ensure every guest has an outstanding stay. Your duties will include managing guest check-ins and check-outs, handling phone inquiries, processing payments, promptly addressing guest concerns, and maintaining a welcoming presence at the front desk.

If you enjoy creating unforgettable guest experiences, we invite you to apply today and join our team at Bridge Hotel Partners. Responsibilities:
• Welcome and greet guests upon their arrival at the hotel, ensuring a swift check-in and check-out process is executed smoothly.
• Respond promptly and professionally to guest inquiries and requests, providing a high level of service.
• Anticipate guests' needs proactively and deliver exceptional customer service in line with the hotel's standards.
• Efficiently address and resolve any guest complaints to ensure a satisfactory stay for all guests.
• Maintain cleanliness and uphold safety standards across all areas of the hotel premises.

Qualifications:

• To be considered for the Part-Time Guest Services Agent position in Waco, TX, US, prior experience in hospitality and customer service is required.
• The ideal candidate will excel in creating a warm and inviting environment for guests, showcasing exceptional customer service skills.
• Strong verbal and written communication abilities are crucial for success in this role.
• Candidates must have a proven record of reliable attendance, punctuality, and flexibility to work on various shifts, including weekends and holidays.
• A High School Diploma or equivalent education level is a must-have qualification for this position in Waco, TX, US. Compensation: $13 - $15 hourly

• Welcome and greet guests upon their arrival at the hotel, ensuring a swift check-in and check-out process is executed smoothly.
• Respond promptly and professionally to guest inquiries and requests, providing a high level of service.
• Anticipate guests' needs proactively and deliver exceptional customer service in line with the hotel's standards.
• Efficiently address and resolve any guest complaints to ensure a satisfactory stay for all guests.
• Maintain cleanliness and uphold safety standards across all areas of the hotel premises.