Community Manager

Reports to:

Director of Sales & Launch

Location:

25N Coworking in Waco, TX

The Role in A Nutshell:
The Community Manager is the leader of 25N Coworking in their location hub. They are responsible for creating and maintaining 25N's hospitality-focused culture and thriving brand presence within the space while leading a dynamic team. They are the main point of contact for all 25N members, guests, and prospective members, and their varied and well-rounded skill set matches the variety of their role: from planning and hosting events, to leading sales initiatives, to brewing a third pot of coffee before 10am.

They're consistently doing whatever it takes to foster a comfortable, inviting, and productive environment for the 25N Coworking community.

In short, they're the heart and soul of our coworking community, and 25N wouldn't be the same without them.

Schedule/Availability:
Full-time, 40 hrs. per week. Shifts fall between 8:00 am and 5:00 pm (some exceptions apply). WHAT'S IN IT FOR YOU:

• Salary and quarterly bonuses.
• 1 week of vacation time after 3 months, 2 weeks of vacation on the 1st & 2nd anniversary, and 3 weeks of vacation time on the 3rd and following anniversaries.
• 11 paid holidays per year.
• 5 days of paid sick time per year
• 2 days of paid volunteer time per year.
• Full suite of healthcare benefits (Including medical, dental, vision, disability and life insurance)
• 401k Retirement Savings Plan
• $1,000 annual stipend for ongoing training, wellness, and education
• Endless freshly brewed coffee/tea.
• Loads of 25N-branded swag.
• …did we mention snacks?

YOU'LL KNOW YOU'RE CRUSHING IT IN THIS ROLE WHEN...

• You're illustrating 25N Coworking’s core values and striving to achieve our community-building mission.
• You're empowering your team to identify opportunities to enhance Member experience.
• You've created a collaborative community environment among our members through events and building relationships between members.
• Your building is fully operational, and processes are running smoothly.
• You've identified and set priorities through clear communication with the corporate team.
• You and your team are continuously fostering new memberships through sales efforts.

WHAT WE'RE LOOKING FOR:

• 3-5 years' experience in coworking or hospitality leadership. Commercial real estate experience is a plus
• A proven track record of leading others with empathy towards common goals
• You like helping people. You get a kick out of getting people to those aha! moments.
• You are patient, level-headed, and cool under pressure.
• You pay attention to the details, and stay focused so nothing falls through the cracks.
• You're savvy with tech tools at intermediate to advanced levels (things like Microsoft and Google suite, Slack, Asana, Hub Spot, Canva, etc.).
• You think on your feet. You like learning new things, and you can learn quickly. When things change, you know how to adapt.
• You communicate clearly. You write well. You speak eloquently. You can explain just about anything to anyone, and you're comfortable communicating in writing and on the phone.
• You can take ownership of important issues, solve problems and lead effectively.
• You leave your ego at the door and pitch in to get sh
  * t done. You’re up for doing things differently. You’re flexible and open to lending a hand where needed.
• You want to join a team that works hard, supports each other and has fun along the way.

DUTIES + RESPONSIBILITIES: MEMBERSHIP MANAGEMENT

• Design community initiatives to develop connections between members, like prompting member introductions, encouraging participation at events, and other community-wide communications.
• Solve member-related issues to ensure a cohesive community.
• Lead all onboarding and off-boarding of members, and check in with members regularly.
• Support member…