NIGHT AUDIT

Job Location:

Courtyard Waco - Waco, TX, Position Type:
Part Time, Salary Range:
Undisclosed, Job Shift: Graveyard, Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues.

• Prepares various audit worksheets as well as the Daily Flash Reports.
• Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives.
• Logs guest complaints into the Front Desk Communication or Log Book.
• Register guests into the hotel and checks guests out of the hotel.
• Balances and audits for accuracy all room and tax charges, cashiers reports and guest and house accounts.
• Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
• Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Handles confidential information, including guest records, with a high degree of integrity.
• Makes daily deposits (as applicable).
• Verifies room charges and rates; verifies register has appropriate starting cash.
• Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.
• Submits reports to the corporate office as appropriate.
• Monitors room availability.
• Blocks rooms and handles guest requests.
• Performs and documents security walks on a regular basis.
• Has a thorough knowledge of emergency procedures and the implementation of procedures.
• Prepares continental breakfast on time; replenishes breakfast items as needed.
• Performs duties of a Guest Service Agent, including laundry functions as directed.
• May be required to make management decisions in the managers absence.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.

Note:

Other duties as assigned by supervisor or management