IT Operations Technician

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Location:

Madison, WI campus. Relocation to the area is required and relocation assistance is provided.

As an IT Operations Technician with Epic Hosting, you will be part of the team’s central nervous system—monitoring the hosting infrastructure stack and responding swiftly to problems. You will use investigative and troubleshooting skills across a variety of tools to identify and resolve routine and complex network, hardware, virtualization, and presentation problems. You will connect with contacts from healthcare organizations to address impact, communicate issues, and perform system builds.

• Monitor the Hosting infrastructure stack and respond to issues in a timely manner
• Use investigative and troubleshooting skills across tools to identify and resolve network, hardware, virtualization, and presentation problems
• Coordinate with contacts from healthcare organizations to address impact and communicate issues
• Perform system builds as required

• Relocation to the Madison, WI area (reimbursed)
• A history of academic and professional success
• Exceptional interpersonal, communication, initiative, and leadership abilities
• Available to work second or third shift hours
• Eligibility to work in the U.S. without sponsorship
• COVID-19 vaccination

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route
• Knowledge of Linux (Ubuntu, Redhat, or CentOS)
• CompTIA+, CCNA, Network+, or Linux+ certification
• Knowledge of VMware

• Job function:
  Information Technology
• Industries:
  Computer Networking and Information Technology & Services
• Employment type:
  
  Full-time

As an Equal Opportunity Employer, we are committed to inclusive teams that design software to deliver quality care. See our full non-discrimination statement at