IT & Manufacturing Technology Support Analyst

Waco, TX, United States (On-site)

• Job Identification 120069
• Job Category Information Technology
• Posting Date 10/23/2026, 04:30 PM
• Locations P.O. Box 8117, Waco, TX, 76714, US (On-site)
• Apply Before 10/31/2026, 12:00 AM
• Job Schedule Full time
• Export-Controlled Data This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items

Job Summary

Provide technical support for workplace IT, networking, and operational technology within a manufacturing environment across multiple facilities across multiple states. The role combines end-user support with involvement in process control systems (PCS), connected production equipment, and technology improvements. Working alongside divisional IT, engineering, and maintenance teams, the successful candidate will investigate issues, support approved changes, and develop broader IT/OT capabilities.

Responsibilities

IT Support

• Troubleshoot computers, peripherals, approved software, user access, and Microsoft 365 issues.
• Manage incidents and service requests through Service Now, documenting resolutions and communicating progress.
• Support equipment deployment, maintenance, asset records, and employee onboarding and off boarding.
• Follow established security, access, and change-management procedures.
• Participate in compliance testing as required
• Ability to lead small projects

Network & Operational Technology Support

• Investigate wired and wireless connectivity issues and assist with approved network installations and changes.
• Assist with troubleshooting and maintaining process control systems, connected manufacturing equipment, and related interfaces under technical guidance.
• Participate in approved system updates, backups, equipment replacements, testing, and technology improvements.
• Support IT/OT security standards and maintain accurate system, equipment, and connectivity documentation.
• Develop technical skills through cross-training and participation in manufacturing technology projects.

Qualifications

• Bachelor’s degree preferred, but not required
• 5+ years of relevant experience supporting IT equipment, applications, networks, or manufacturing technology.
• Working knowledge of Windows, Microsoft 365, hardware troubleshooting, and basic networking.
• Strong analytical, customer-service, communication, and documentation skills.
• Ability to take ownership of assigned issues, follow technical procedures, and recognize when specialist assistance is required.
• Exposure to process control, industrial networking, automation, or connected manufacturing equipment is beneficial.
• Relevant technical qualification or equivalent practical experience, with a willingness to develop across IT and OT.
• Travel between 15-25% is expected to support needs across the business.

Compensation and Benefits:

If a pay range is identified for this job, it is based on a good faith estimate at the time of this posting. Actual compensation is subject to variation due to factors such as education, experience, skillset, market/business considerations, and/or location.

Howmet Aerospace offers a competitive benefits package to support the health, financial well-being, and professional growth of our employees. Benefits include:

• Comprehensive medical, prescription, dental, and vision benefits coverage, including FSA and HSA account options
• Pre-tax and Roth 401(k) retirement savings plans offering employer matching funds and a separate employer retirement contribution
• Paid holidays and vacation time (eligibility, accrual, and usage are discretionary and governed by applicable policies)
• Paid parental leave and adoption assistance programs
• Life…