IT & Manufacturing Technology Support Analyst

Job-:
Information Technology

Location:

Waco, TX, United States Workplace:
On-site

Schedule:

Full time Posted:
Closes:
Export-Controlled Data:
This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items

Currency Code: US Dollar Qualifications Qualifications Bachelor ’s degree preferred, but not required5+ years of relevant experience supporting IT equipment, applications, networks, or manufacturing technology.

Working knowledge of Windows, Microsoft 365, hardware troubleshooting, and basic networking.

Strong analytical, customer-service, communication, and documentation skills.

Ability to take ownership of assigned issues, follow technical procedures, and recognize when specialist assistance is required.

Exposure to process control, industrial networking, automation, or connected manufacturing equipment is beneficial.

Relevant technical qualification or equivalent practical experience, with a willingness to develop across IT and OT.Travel between 15-25% is expected to support needs across the business.

Responsibilities

Job Summary Provide technical support for workplace IT, networking, and operational technology within a manufacturing environment across multiple facilities across multiple states. The role combines end-user support with involvement in process control systems (PCS), connected production equipment, and technology improvements.  Working alongside divisional IT, engineering, and maintenance teams, the successful candidate will investigate issues, support approved changes, and develop broader IT/OT capabilities.

Responsibilities IT Support Troubleshoot computers, peripherals, approved software, user access, and Microsoft 365 issues.

Manage incidents and service requests through Service Now, documenting resolutions and communicating progress.

Support equipment deployment, maintenance, asset records, and employee onboarding and off boarding.

Follow established security, access, and change-management procedures.

Participate in compliance testing as required

Ability to lead small projects

Network & Operational Technology Support Investigate wired and wireless connectivity issues and assist with approved network installations and changes.

Assist with troubleshooting and maintaining process control systems, connected manufacturing equipment, and related interfaces under technical guidance.

Participate in approved system updates, backups, equipment replacements, testing, and technology improvements.

Support IT/OT security standards and maintain accurate system, equipment, and connectivity documentation.

Develop technical skills through cross-training and participation in manufacturing technology projects.

About the company

Compensation and Benefits:

If a pay range is identified for this job, it is based on a good faith estimate at the time of this posting. Actual compensation is subject to variation due to factors such as education, experience, skillset, market/business considerations, and/or location. Howmet Aerospace offers a competitive benefits package to support the health, financial well-being, and professional growth of our employees. Benefits include:
Comprehensive medical, prescription, dental, and vision benefits coverage, including FSA and HSA account options Pre-tax and Roth 401(k) retirement savings plans offering employer matching funds and a separate employer retirement contribution Paid holidays and vacation time (eligibility, accrual, and usage are discretionary and governed by applicable policies)
Paid parental leave and adoption assistance programs Life insurance and disability coverage plans Optional coverage plans for auto, home, legal, identity theft, and pet insurance Tuition Assistance Program and ongoing professional development opportunities Employee Assistance Program (EAP) Our Story:

Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $8.3 Billion in revenue in 2025, our products play a crucial role in enabling fuel efficiency and light weighting, contributing to our customers’ success and making a positive impact on the world.

To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and…