Desktop Support

The Desktop Support Technician provides onsite technical support to end users, ensuring reliable operation of desktops, laptops, mobile devices, software applications, and related IT equipment. This role is responsible for troubleshooting technical issues, supporting enterprise technology environments, and delivering exceptional customer service while minimizing disruptions to business operations.

• Provide onsite and remote technical support for hardware, software, and connectivity issues.

• Diagnose and resolve problems involving desktops, laptops, printers, mobile devices, and peripheral equipment.

• Install, configure, deploy, and maintain Windows and macOS devices.

• Support Microsoft 365 applications, including Outlook, Teams, One Drive, and SharePoint.

• Manage user accounts and permissions within Active Directory and related enterprise systems.

• Perform device imaging, deployment, configuration, and lifecycle management.

• Utilize remote support tools to troubleshoot and resolve end-user issues.

• Document incidents, service requests, resolutions, and updates within the ticketing system.

• Support virtual meeting and collaboration technologies.

• Maintain IT asset inventory and ensure equipment is properly tracked throughout its lifecycle.

• Escalate complex technical issues when appropriate and collaborate with other IT teams.

• Educate users on technology best practices, security awareness, and standard IT procedures.

• 3+ years of desktop support, help desk, or technical support experience in a corporate environment.

• Strong experience supporting Windows 10/11 operating systems.

• Experience with Active Directory, Microsoft 365, Outlook, Teams, and One Drive.

• Knowledge of desktop hardware, laptop hardware, printers, and peripheral troubleshooting.

• Experience using ticketing systems such as Service Now.

• Familiarity with remote support tools and remote troubleshooting methodologies.

• Strong customer service, communication, and problem-solving skills.

• Ability to work independently and manage multiple priorities simultaneously.

• Experience with device imaging and deployment solutions such as SCCM, MECM, or Windows Autopilot.

• Experience supporting macOS devices.

• Experience with Mobile Device Management (MDM) platforms such as Intune, Jamf, Ivanti/Mobile Iron, or Air Watch.

• Experience supporting iOS and iPhone devices.

• Familiarity with Virtual Desktop Infrastructure (VDI) environments.

• Knowledge of inventory and asset management processes.

• Relevant certifications such as CompTIA A+, Microsoft certifications, or equivalent.

• Desktop Support

• Windows 10/11

• Microsoft 365

• Outlook

• Microsoft Teams

• One Drive

• Share Point

• Active Directory

• Hardware Troubleshooting

• Service Now

• Remote Support

• Device Deployment

• Asset Management

• SCCM / MECM

• Windows Autopilot

• Intune

• Jamf

• Ivanti (Mobile Iron)

• Air Watch

• macOS

• VDI

• iOS Support

• Inventory Management

This is a Contract position based out of Waco, TX.

The pay range for this position is $15.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax…