Marketing Performance Analyst

Miracle-Ear, an Amplifon brand, is seeking a Marketing Performance Analyst who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Miracle-Ear is a place where your expertise improves lives and accelerates your career. In this role, you will analyze CRM marketing campaigns, customer behavior, and call center performance to uncover insights that inform business decisions.

Reporting to the Marketing Performance & Reporting Manager, you will also help develop dashboards, performance measures, and repeatable analytical tools as our capabilities continue to evolve. We value analytical curiosity and problem-solving aptitude, including experience gained through internships and academic projects.

Onsite Work:
This position is 100% on-site and in-person at our office in Waco, TX.

• Health & Financial: Medical, Dental, Vision, 401(k) with company match, family hearing aid benefits, and tuition reimbursement.
• Work-life Balance: Paid Time Off (PTO), Paid Holidays, volunteer time off and parental leave.
• Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP).
• Career Development: Access to Ampli-Academy, Linked In Learning, Coursera, team training, and additional specialized training.

• Analyze CRM campaigns, customer segments, conversion trends, and call center performance to identify patterns, evaluate business impact, and recommend improvements.
• Investigate business questions and marketing initiatives, turning data into clear insights that help stakeholders understand performance.

• Develop and refine dashboards, key performance indicators (KPIs), and repeatable reporting solutions using Excel and analytical or visualization tools.
• Explore and combine data from multiple sources, validate results, troubleshoot discrepancies, and collaborate with technical teams on improvements.

• Partner with CRM and Marketing colleagues to understand analytical needs, support project-based initiatives, and communicate findings clearly.
• Experiment with new approaches, improve existing processes, and help standardize how marketing performance is measured over time.

• Bachelor's degree in Business, Marketing, Economics, Statistics, Finance, Computer Science, MIS, or a related field.
• Demonstrated experience analyzing or interpreting data through employment, internships, academic coursework, or independent projects.
• Strong Microsoft Excel skills and familiarity with data analysis or visualization tools, such as Power BI, Tableau, or a comparable platform.
• Strong analytical reasoning, attention to detail, communication skills, and interest in learning technical or coding-oriented approaches to solving problems.

• Experience with SQL or another querying or programming language; exposure to coding-related coursework or projects.
• Familiarity with Power BI, DAX, Google Big Query, Google Cloud Platform, Python, or comparable analytics technologies.
• Exposure to CRM, customer insights, retail or marketing analytics, or developing dashboards and repeatable KPI/reporting processes.

Miracle-Ear has been in business for over 75 years, providing leading innovative hearing solutions that improve lives, relationships, and communities. With over 1,500 franchised and company-owned retail clinics across the U.S., we’re committed to connecting customers to the world of sound around them.

Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300…