Customer Service Manager

Join to apply for the Customer Service Manager role at Risk Placement Services, Inc.

We are seeking a Customer Service Manager to join our dynamic team s role is pivotal in ensuring exceptional service delivery to our clients while managing and developing a team of Account Supervisors.

• Team Leadership:
  Manage and oversee a team of Account Supervisors, ensuring they are equipped to deliver high-quality service.
• Auditing & Accounts Receivable:
  Oversee auditing processes and ensure accuracy in accounts receivable, including monitoring outstanding balances and collaborating with internal teams to resolve discrepancies.
• Policy Development:
  Collaborate with senior staff to develop and implement policies and procedures that enhance operational efficiency.
• Customer Service:
  Provide exceptional service to a variety of customers both over the phone and in person, handling inquiries and resolving issues.
• Problem Solving:
  Address and resolve the most complex customer problems and inquiries, offering product expertise and advice to staff and clients.
• Technical Issue Resolution:
  Research, analyze, and resolve customer-specific technical issues with limited precedent, ensuring client satisfaction.
• Staff Management:
  Manage assigned staff, fostering a collaborative and productive work environment.

Required:

Bachelor’s degree and 7 years of related experience.

We offer a competitive and comprehensive compensation package. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(k) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

We value inclusion and diversity. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.