Commercial Roofing Service Manager

Commercial Roofing Service Manager Johnson Roofing

Schedule Full time

Description

The Commercial Roofing Service Manager is responsible for building, growing, and managing the commercial roofing service operation
. This is a highly hands-on position for an experienced commercial roofing professional who is comfortable wearing multiple hats and taking direct ownership of the department's success.

Initially, this individual will personally handle many of the responsibilities that may eventually be supported by additional team members as the department grows. This includes business development, sales, estimating, customer relationship management, scheduling and dispatching, recruiting support, employee training, maintenance programs, and budget and profitability management
.

The ideal candidate is entrepreneurial, self-directed, customer-focused, and experienced in commercial roofing service. This person should be equally comfortable meeting with customers, inspecting roofs, developing scopes and estimates, selling work, scheduling crews, training employees, and reviewing department financial performance.

• Actively develop new commercial roofing service business through prospecting, networking, referrals, existing customer relationships, and other business development activities.
• Build and maintain strong relationships with property managers, facility managers, building owners, general contractors, and other commercial customers.
• Identify opportunities for roof repairs, preventative maintenance, maintenance agreements, restoration systems, and additional roofing services.
• Conduct customer meetings, roof inspections, and job walks.
• Develop scopes of work, estimates, pricing, and proposals.
• Present proposals, discuss pricing and solutions with customers, negotiate when appropriate, and close service work.
• Follow up with customers to generate repeat business and long-term service relationships.
• Build and manage a pipeline of current and prospective service opportunities.

• Take direct ownership of daily service operations until the department grows enough to support additional operational staff.
• Receive, prioritize, schedule, and dispatch service calls and work orders.
• Coordinate technicians, materials, equipment, customer access, and project requirements.
• Review service requests and determine appropriate repair solutions.
• Perform roof inspections and assist with troubleshooting complex roofing issues.
• Create job scopes and determine labor, material, equipment, and scheduling requirements.
• Monitor active service work to ensure projects are completed safely, efficiently, and according to company quality standards.
• Ensure appropriate job documentation, photographs, service reports, and customer communication are completed.
• Respond to emergency service needs when required.

• Personally estimate commercial roofing repair and maintenance work.
• Develop accurate labor and material estimates based on field conditions and customer requirements.
• Create and grow preventative maintenance and roof management programs.
• Identify opportunities to transition customers from individual service calls into ongoing maintenance relationships.
• Maintain accurate records of customer roof systems, repairs, inspections, recommendations, and future service needs.
• Help build the service team as department volume increases.
• Partner with the Talent Acquisition team to identify, interview, and hire qualified service technicians and future department support staff.
• Participate directly in interviewing and selection decisions.
• Train and develop service technicians on roofing systems, troubleshooting, repair techniques, customer service, documentation, and company expectations.
• Establish clear expectations for safety, productivity, quality, and customer service.
• Develop processes and procedures that allow the department to scale as additional employees are added.

• Serve as the primary point of contact for service customers.
• Communicate directly with customers regarding inspections, recommendations, scheduling, project status, pricing, and completed work.
• Provide responsive, professional customer service throughout the service process.
• Address customer concerns and resolve service-related issues quickly and professionally.
• Develop trusted customer relationships that lead to repeat business and referrals.

• Take…