Branch Manager - CAT Compact

Department: Machine Division (MAC)

Employment Type: Full Time

Location: Waco

The Branch Manager directs all activities of a single store location with responsibility for profit and loss. In coordination with General Manager, establishes sales and profitability goals, manages proper fleet levels, responsible for the effective leadership of branch employees and drives a safety-first culture. Plans and establishes systems to control expenses at the branch location for Cat Compact. Ensures high operational excellence standards, through equipment availability and reliability to customers.

The incumbent in this position is expected to model the following practices daily:

• Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Manages branch operations and personnel
• Assists with equipment demonstrations and technical support
• Drives Sales and Marketing initiatives, market share, and customer retention
• Establishes high safety standards for audits, training, and compliance with State, Federal, OSHA, and DOT regulations, drug and alcohol testing, and the safe equipment maintenance program within the branch
• Recruits, trains, develops, and retains qualified employees;
  Communicates job expectations and fosters a climate conducive to optimizing performance and outcomes
• Supports the Sales Manager and Outside Sales Representatives by providing a thorough understanding of market conditions including current customers, potential customers, and competitors for assigned territory
• Responsible for the product quality of the branch to include, equipment, on time deliveries, service response, showroom, etc.
• Plans, directs, and coordinates all rental equipment operations within the branch supervised
• Fosters a customer-focused approach to operations, sales, and service
• Reviews product offering and works with support departments to optimize profitable market share growth and financial performance
• Ensures accurate financial reporting and budget preparation
• Driven and results oriented; business development and KPIs to meet corporate targets
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

• Strong technical aptitude and understanding of construction equipment and rental industry
• Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data
• Knowledge of machines and tools, including their designs, uses, repair, and maintenance
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Exceptional attention to detail
• Coaching/mentoring experience with branch personnel
• Excellent oral and written communication skills
• First-class presentation skills before both small and large groups
• Exceptional organizational, time management, and multi-tasking skills
• Ability to work with all levels of personnel within the organization and customer operations
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
• Ability to understand the implications of new information for both current and future problem-solving and decision-making
• Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
• Ability to interpret extensive technical instructions in mathematical or diagram form and understand several abstract variables
• Ability to…