Desk Coordinator - Dogtopia of Waco

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• Participate and lead topics in team meetings
• Data entry, calling vets, booking appointments, speaking to customers about daycare and their dogs.
• Stay transparent with pet owners about what is going on with their dogs
• Greeting everyone that walks in or out of Dogtopia, creating unique relationships with every customer.

• Consistent and timely attendance
• Ability to learn dog recognition
• Completion of all e-learning platforms
• NPS and phone scores
• Proper door control in all rooms
• Proper record keeping

• Detail oriented
• Quick thinker
• Emotionally intelligent
• Outgoing, enthusiastic by nature
• Fun‑loving
• Strong observance skills
• Strong multitasker
• Excellent communicator

• Data entry, calling vets, booking appointments, speaking to customers about daycare and their dogs.
• Staying transparent with pet owners and what is going on with their dogs
• Greeting everyone that walks in or out of Dogtopia, creating unique relationships with every customer.

• Keeping playrooms clean of messes at all times
• Walking through and assessing risk awareness inside and outside playrooms
• Ensuring playrooms follow proper policies and procedures
• Cleaning tasks such as mopping, sweeping, trash removal and water refilling
• Equipment checks for proper operations
• Proactively ensuring dogs are always in a clean and safe environment

• Spa services coordinator/manager/trainer – ensure all spa services are completed on time and to specifications
• Learn to identify dog breeds and behaviors
• Report dog scuffles promptly for safe wound cleaning if needed
• Work with the team to assure our Quality of Care sets the standards for dog care

• Work cohesively with the team in a respectful and professional manner
• Excellent communicator who consistently emphasizes the 3 Ss (Smile, Story, Satisfaction)
• Be knowledgeable on pricing and services
• Use social media to promote in‑store and out‑of‑store events
• Strive for high customer review ratings by always smiling for the cameras and engaging in safe play
• Enjoy the team, grow the team and play to your fullest potential

• Must love dogs
• Ability to spend up to 100% of work time standing
• Ability to work flexible days and hours, including holidays and weekends
• Ability to work cohesively with others in a fun, fast‑paced environment
• Strong customer service skills
• Ability to "own" a room of dogs
• All rooms are equipped with cameras for pet parents to stay engaged
• Care for all furry friends as if they were part of your family
• Keep data accurate with current dogs
• Engage, play and enjoy the furry friends
• Understand Dogtopia’s rules: LOVE life unconditionally like a dog, STAY loyal to our pack, CHASE the highest safety standards, PLAY to our fullest potential, and TREAT every day like it’s the most exciting day ever

Entry level

Full‑time

Other

Pet Services