Assistant Store Manager V

POSITION SUMMARY:

The Assistant Store Manager works with the Store Manager to plan, direct, and coordinate the daily operations of their assigned retail store. In the absence of the Store Manager, they are responsible for all aspects of running the store. They drive sales by helping staff understand quotas and goals, and coaching and motivating them to achieve those goals. The assistant store manager supports Goodwill’s Mission by efficiently generating the revenue that supports the various programs offered to the communities we serve.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties are representative of the essential functions of the position. Other duties may be assigned as operational needs require.

Works with the Store Manager to maintain staffing at correct/budgeted levels and schedule to appropriately meet the needs of the business and maximize operational efficiency.

Works with the Store Manager to recruit, hire, onboard, and train employees, providing feedback for performance reviews.

Consistently evaluates employee performance and promptly addresses performance issues.

Maintains adequate volume of merchandise on sales floor; ensures production and rotation volume is sufficient to meet or exceed revenue goals.

Works various shifts, including weekends as assigned.

Operates facility within budgeted expense levels and maintains and controls expenses to revenue.

Manages workflow and facility layout to ensure appropriate stock levels.

Maintains store presentation standards (organization/merchandising, cleanliness, stock rotations, proper inventory levels, signage, etc.)Maintains proper cash controls in accordance with company policies and procedures.

Ensures that excellent customer service is offered to all shoppers and donors.

Oversees and maintains neat, accurate, and timely reports and records (all assigned).Ensures the highest level of professionalism and uses best practices in the leadership of store personnel.

Effectively presents information and responds to questions from employees, program participants, customers, and the public using tact, courtesy, and cooperativeness.

Safeguards company equipment and property, including donated goods. Reports any incident of damage, misuse, theft, fraud, waste, or unauthorized possession of company property.

Communicates effectively and appropriately with all levels of store leadership.

Other duties as assigned.

Store Level Assignment Assistant Store Manager levels (ASM I-V) are determined by the volume, staffing, and operational complexity of the assigned store. All Assistant Store Managers are expected to perform the full scope of responsibilities outlined in this job description.

The assigned level reflects the scale and complexity of the store environment and aligns with established pay bands within the HRIS system. It does not represent differences in core job duties or decision-making authority

Education and/or Experience , Technical

Skills:

High school diploma or equivalent required

Experience working with diverse populations.

Experience in retail, including supervisory or team lead responsibilities.

Ability to assist in managing daily store operations, including inventory, merchandising, and staffing.

Experience coaching and supporting team members to achieve performance and sales goals.

Familiarity with loss prevention, safety procedures, and adherence to company policies.

Strong problem-solving and customer service skills, including handling escalated customer or operational issues.

Support in administrative tasks, scheduling, and assisting the Store Manager in achieving store performance objectives.

Knowledge, Skills, and Abilities Ability to follow written and verbal instructions.

Basic math skills (addition, subtraction, percentages,…