Production Supervisor II

POSITION SUMMARY:

The Production Supervisor assists in store operations by overseeing tasks related to the accurate, efficient processing of donated goods. They provide leadership to associates, and performance expectations are higher based on additional knowledge, skills, and abilities. The Production Supervisor supports Goodwill’s Mission by efficiently generating the revenue that supports the various programs offered to the communities we serve.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Ensures that incoming donations are accurately and efficiently sorted, assigned a value, and staged (ready for the retail team to push to the sales floor).Trains and may directly supervise retail associates and program participants. Provides input to store manager regarding employee performance.

Proficiently performs all sorting/pricing duties in all categories.

Completes necessary departmental and store paperwork.

Works with Front-End Lead to ensure that product rotation (older product being removed from the sales floor) is consistently and accurately maintained.

Ensures that production/back-room and donation area cleaning/organization tasks are completed to standard by all assigned staff.

Ensures that outbound product is accurately labeled and organized/staged for pick-up by transportation team.

Works various shifts, including weekends as assigned.

Ensures highest level of professionalism and uses best practices in the leadership of store personnel. Resolves minor personnel issues in a professional, effective manner.

Safeguards company equipment and property, including donated goods. Reports any incident of damage, misuse, theft, fraud, waste, or unauthorized possession of company property.

Communicates effectively and appropriately with all levels of store leadership.

Store Level Assignment Production Supervisor levels (PS I & II) are determined by the volume, staffing, and operational complexity of the assigned store. All Production Supervisors are expected to perform the full scope of responsibilities outlined in this job description.

The assigned level reflects the scale and complexity of the store environment and aligns with established pay bands within the HRIS system. It does not represent differences in core job duties or decision-making authority.

Education and/or Experience , Technical

Skills:

Experience working with diverse populations.

Experience in production, warehouse, or retail operations, preferably in a supervisory or lead role.

Ability to oversee daily production activities, ensuring quality, safety, and efficiency standards are met.

Experience coaching, mentoring, and motivating team members to meet productivity and operational goals.

Familiarity with safety protocols, equipment use, and company policies.

Strong organizational, problem-solving, and communication skills.

Capable of supporting management with scheduling, workflow planning, and tracking production metrics.

Knowledge, Skills, and Abilities Ability to follow written and verbal instructions.

Basic math skills (addition, subtraction, percentages, discounts, taxes, commissions).Ability to work independently and collaboratively.

Strong customer service and communication skills; able to work effectively with a variety of individuals.

Proficiency in completing assignments accurately and on time.

Ability to read and interpret safety rules, operating instructions, procedural manuals, and reports.

Ability to write routine reports and correspondence; speak effectively before groups of employees or customers.

Ability to count money accurately and handle financial transactions.

Work Environment & Physical Demands Stand and walk up to 8 hours per day; frequent bending, twisting, reaching, and use of hands and arms.

Lift and carry up to 30 lbs regularly;…