Floral Assistant Manager

Description Key Responsibilities

Leadership & Staff Management:

• Assist in supervising and training team members to maintain excellent customer service and productivity standards.
• Support staff scheduling to ensure the department is efficiently staffed, particularly during peak times.
• Provide coaching, feedback, and support to enhance employee performance and growth.
• Assist in conducting performance reviews to evaluate development and identify training needs.

Inventory & Product Management:

• Help with ordering for the department to ensure high-quality, diverse stock and appropriate inventory levels.
• Monitor product storage conditions, ensuring proper hydration and cooling.
• Rotate stock to maintain freshness and minimize waste.
• Work with the team to ensure product displays are visually appealing and aligned with trends.

Customer Service:

• Greet customers and assist with various inquiries in selecting flowers, bouquets, and arrangements tailored to their needs to ensure a positive personalized experience.
• Process customer orders and ensure timely and accurate delivery.
• Maintain high customer service standards.

Health & Safety:

• Support the implementation of safety protocols for the department, ensuring compliance with company policies.
• Oversee sanitation and cleanliness of equipment and work spaces.
• Assist in training staff on safety procedures for handling flowers, tools, and equipment.

Financial Performance & Budgeting:

• Assist in managing the department’s budget by tracking sales, purchases, inventory, and labor costs.
• Help monitor department performance against budget goals, ensuring profitability.
  
  Assist with tracking employee time and ensuring payroll aligns with the labor budget.
• Minimize shrinkage by ensuring proper inventory handling, rotation, and receiving procedures.

Marketing & Promotion:

• Support the planning and execution of seasonal promotions and sales to increase department visibility and sales.
• Collaborate with the marketing team to promote the floral department both in-store and online.
• Assist with strategies to attract new customers and retain loyal clientele.

• High school diploma or GED required; floral experience preferred.
• Strong organizational and communication skills.
• Knowledge of floral care, types, and trends.
• Basic math skills and computer proficiency in Google Suites preferred.
• Ability to handle customer inquiries and resolve issues with professionalism.
• Ability to travel between locations as needed.

• Formal floral training is preferred
• Gift shop experience
• Customer service experience

• Frequent standing, walking, and lifting up to 40 lbs.
• Exposure to cool temperatures, water, and cleaning chemicals.
• Use of floral tools and equipment - knives, scissors, pallet jack, etc.
• Flexibility to work evenings, every other weekend, holiday and peak seasons.

• Medical, Dental, Vision
• 401k
• Employer Paid Life Insurance
• Long Term & Short Term Disability
• Hospital, Critical Illness, Accident
• Paid Vacation and Paid Holidays
• Sick & Safe Time
• Shift differentials for working Sundays & Holidays
• 10% discount at any Mackenthun’s locations
• Referral bonuses
• Dietitian services

• Earned Safe & Sick Time
• Shift differentials for working Sundays & Holidays
• 10% discount at any Mackenthun’s locations
• Referral bonuses
• Dietitian services