Key account manager

Come transform the future with us! The Key Accounts Manager is responsible for protecting, developing, and growing Dragonfly Netherlands’ strategic relationships with key accounts through strong stakeholder management, disciplined account governance, and commercially sustainable solutions. The role owns the key accounts plan and acts as the primary commercial point of coordination between key accounts and Dragonfly. The Key Accounts Manager identifies growth opportunities, leads commercial discussions, supports contract and pricing negotiations, and ensures that customer commitments are aligned with Dragonfly’s operational capabilities and profitability requirements.

The role works closely with the Sales Manager, Operations, Finance, IT, Product, and Customer Service to deliver agreed commitments, resolve escalations, and maintain a consistent Dragonfly position across all key account stakeholders.

Sending packages should be simple.

Dragonfly stands for a different way of doing e-commerce delivery in Netherland. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.

At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around the Netherland.

Welcome to Dragonfly.

Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people. Continued success depends on it!

The old way is out. Dragonfly stands for a different way of doing e-commerce delivery in Netherland. At Dragonfly, we use a combination of the latest technology and the right people to ensure greater efficiency, better results and a superior customer experience. Welcome to Dragonfly.

• Develop and execute the key accounts plan in line with Dragonfly Netherlands’ commercial strategy.
• Identify and progress opportunities to expand volume, geographic coverage, service scope, and share of wallet.
• Maintain a clear view of account priorities, growth opportunities, risks, and required actions.

• Build strong relationships with key account stakeholders across commercial, operational, and leadership levels.
• Maintain an up-to-date stakeholder map and ensure Dragonfly communicates with one clear and coordinated voice.
• Lead regular customer governance, business reviews, and strategic discussions.

• Lead commercial proposals, pricing discussions, renewals, and negotiations for the key accounts portfolio.
• Ensure proposals are supported by clear volume assumptions, financial analysis, operational validation, and risk assessment.
• Monitor account revenue, volume, gross margin, contractual obligations, and overall profitability.

• Coordinate Operations, Finance, IT, Product, and Customer Service around key account priorities and commitments.
• Ensure clear ownership, realistic implementation plans, and effective handovers for launches and service changes.
• Resolve or expedite conflicts between customer expectations, operational feasibility, and financial requirements.

• Maintain account plans, governance calendars, action logs, contract trackers, and demand visibility.
• Follow up on customer and internal actions to ensure timely delivery of agreed commitments.
• Provide accurate reporting, forecasts,…