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Escalation & Resolution Specialist

Job in Wade Hampton, Greenville County, South Carolina, USA
Listing for: Intelisys Inc
Full Time position
Listed on 2026-10-19
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support
  • IT/Tech
    HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 75000 USD Yearly USD 60000.00 75000.00 YEAR
Job Description & How to Apply Below

Scan Source, Inc. is seeking an Escalation Specialist to review, route, and coordinate resolution of complex issues across partners, suppliers, and internal teams. You will document actions, provide status updates, and drive timely closure of escalations with a focus on customer satisfaction.

You will monitor escalation queues, collaborate cross-functionally, and contribute to KPI reporting and process improvements. Strong English communication and analytical skills are required.

For the Escalation & Resolution Specialist position at Intelisys Inc, we are reviewing applications now.

We are looking to fill the Escalation & Resolution Specialist position at Intelisys Inc in Wade Hampton, SC, United States.

The Escalation & Resolution Specialist role at Intelisys Inc is now open for applications in Wade Hampton, SC, United States.

Join us at Intelisys Inc as our next Escalation & Resolution Specialist in Wade Hampton, SC, United States.

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