Customer Service III

Job Overview

Looking to further your career in Customer Service? Now is the time to apply!

Why Rohrer? Rohrer offers benefits after 30 days of employment including Medical, Dental, Vision, 401k, and PTO!

• Fielding new customer calls and sharing product related information and Rohrer service abilities with the client.
• Discuss Rohrer services to customers by telephone or in person, take or enter orders, and obtain details about customer complaints.
• Data entry of order information (Match P.O prices and items to new/rerun items, etc.)
• Post reservation production tickets (if applicable).
• Attend daily production meetings to share information with production (new projects, upcoming large orders, expedited request, etc.)
• Review artwork/designs from customers to prepare work orders for prepress, thermo tooling, design to have proofs, concept drawing, prototypes and samples made. Order color folders if necessary.
• Send proofs, die samples, color folders, mockups, and prototypes for approval.
• Enter specs for approved items (print & thermo) and obtain layouts for production.
• Process RFQ’s per information provided by sales and the customer.
• Initiate and manage timeline set for customer expectations (orders, new projects, RFQ’s, inquiries, etc.)
• Contact customer with any issues or delays in meeting requirements including any shipping/freight issues that may arise.
• Handle customer complaints and obtain the best compromised solution.
• Responsible for inventory management.
• Manage CIA account processing and assist with past due collections.
• Foster a culture based on Rohrer’s Core Values (see KSA’s below).
• Other duties as assigned.

• 3-5 years of customer service and/or 3-5 years of experience in project management.
• Knowledge within packaging and manufacturing industry preferred.
• In-depth knowledge of the project management process.
• Excellent verbal and written communication with the customers well as strong interaction with sales staff, supervisors and plant employees.
• Exceptional organizational skills, strong attention to detail, task completion and multitasking skills.
• Exceptional teamwork attributes.
• A strong desire to help others and have outstanding people skills.
• Strong leadership qualities with a focus on satisfying customers.
• Capable of setting timelines with goals and communicating with all Rohrer team members to reach goals accurately.
• Able to successfully manage and distribute work to appropriate team member to process work efficiently.
• Thorough knowledge of all aspects of traditional packaging such as printing, thermoforming, heat seal trays and finishing processes with an understanding of interactive workflow.
• Enjoys talking with people and dealing with customer complaints to ensure customer satisfaction.
• Able to work in a fast-paced environment, be a flexible thinker and enjoy challenges.
• Strong problem-solving and judgment skills to handle customer complaints/issues independently and solve problems with little supervision.
• Capable of cross-training with all Rohrer team members.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Packaging and Containers Manufacturing