Customer Service Representative; Call Center

Customer Service Representative (Call Center)

Join to apply for the Customer Service Representative (Call Center) role at Enthusiast Auto Holdings

Enthusiast Auto Holdings (EAH) is a highly successful e-commerce company in the automotive aftermarket parts industry. EAH goes to market via nine enthusiast‑focused websites – ECS Tuning, Turner Motorsport, Pelican Parts, Rennline, Texas Speed & Performance, Z1 Motorsports, Z1 Off‑Road, RCI Off‑Road and EVANNEX. The company serves automotive enthusiasts who are passionate about how their vehicle looks and performs, providing parts, content, knowledge and support to bring vehicles to life.

EAH also supports a global network of specialty installer shops offering a “Do it for me” option.

Job Type: Full‑time

EAH, supported by private‑equity firm Cortec Group, recently completed a significant distribution‑center expansion and is implementing enterprise‑level ERP/WMS/OMS systems. As the business scales, EAH seeks a dedicated Customer Service Representative to strengthen the organization.

• $500 Employee Referral Bonus Awards
• Monthly employee recognition awards in Visa gift cards
• Company double‑digit revenue growth
• Opportunities for advancement
• Enjoyable work environment

• Provide best‑in‑class customer experience
• Handle inbound phone calls, chats, and emails
• Resolve customer order issues (returns, warranty, tech support)
• Order verification and payment support
• Data entry
• Other tasks as necessary

• Deliver a best‑in‑class experience to every customer
• Live by the company values: communication, transparency, collaboration, trust, and respect
• Maintain Contact Center goals: 1.5% abandon rate (phones), 30‑second wait time (phones), 3‑hour response time (email/indirect messages)

• 1–2 years of related call‑center or customer service experience
• Excellent computer skills and internet proficiency
• Strong problem‑solving and organizational skills
• Basic vehicle knowledge (preferred)