Customer Service Representative

• Location 1392 High St,Wadsworth, OH, 44281,United States
• Base Pay $20.00 - $22.00 / Hour
• Job Category Customer service, dispatch, call center
• Employee Type Full-Time Non-Exempt
• Required Degree NONE
• Manage Others No

As a Customer Service Representative (CSR) at Roto-Rooter in Wadsworth, you will be the first point of contact for our customers. You will handle inbound calls, providing exceptional customer service, scheduling appointments, and addressing customer inquiries. This role requires strong communication skills, a customer-centric approach, and the ability to work in a fast-paced environment.

Starting pay for this position is $20.00 per hour
, with opportunities for growth and advancement. Employees who demonstrate strong performance and reliability will be eligible for a $1.00 pay increase after 6 months
, and an additional $1.00 increase after 1 year based on a positive performance review.

• Answer incoming calls promptly and professionally.
• Handle customer inquiries, complaints, and service requests with a positive attitude.
• Provide accurate information regarding services, pricing, and scheduling.
• Make follow-up calls to confirm appointments and follow up on customer satisfaction.
• Scheduling:
  • Schedule and coordinate service appointments efficiently.
  • Dispatch service technicians and communicate job details.
  • Adjust schedules to accommodate emergencies and urgent requests.
• Administrative Duties:
  • Maintain accurate records of customer interactions and transactions.
  • Process service orders and complete necessary paperwork.
  • Manage and update customer database with current information.
• Problem-Solving:
  • Resolve customer issues and escalat to supervisors when necessary.
  • Provide support to field technicians and assist with problem resolution.

We are excited to find someone who wants to grow with our team and become part of a supportive, hardworking, and customer-driven environment.

• Minimum of 1 year of experience in customer service or a related field
• Proven track record of delivering exceptional customer service
• Experience with data entry and customer-facing software
• Strong analytical skills to identify and resolve customer issues
• Ability to work in a fast-paced environment and adapt to changing priorities

• Excellent communication and customer service skills
• Strong phone etiquette and ability to handle high-volume call centers
• Ability to analyze customer needs and provide tailored solutions
• Experience with data entry and customer-facing software
• Strong communication skills to effectively communicate with customers
• Ability to work independently and as part of a team

Mon-Fri 10:30-7pm

12:30 p.m. to 9 p.m. OR 2:30 p.m. to 11 p.m. Mon – Fri

7 a.m. to 4:30 p.m. OR 10 a.m. to 6:30 p.m. Saturday and Sunday

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.