Patient Registration, Wadsworth Hospital

Patient Registration, WADSWORTH HOSPITAL – Summa Health

Part‑time, 16 hrs/week (3pm‑11:30pm). Operating

Hours:

3pm‑11:30pm.

Interviews patients in person, at their workstation, or at the bedside to obtain all necessary account information in a fast‑paced and complex clinical environment. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and health‑care benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance plans, perform insurance eligibility and discovery activities, generate patient estimates, collect patient co‑payments, co‑insurances and deductibles, identify patients without insurance, provide financial‑assistance information and make referrals to patient‑financial advocates when appropriate.

Provides a high level of customer service and professional presence to present a positive impression of Summa Health.

• Formal
  
  Education Required:
  
  High school diploma or equivalent. Preferred:
  Post‑high‑school level coursework in healthcare, accounting, business, public relations or related field.
• Experience and Training
  
  Required:
  
  One (1) year experience performing customer service or general office support experience in any industry preferred. Experience in registration, insurance verification/pre‑certification, financial counseling, patient accounts a plus.
• Other Skills, Competencies and
  
  Qualifications:
  • Ability to function in a fast‑paced and complex clinical environment.
  • Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook).
  • Demonstrates communication, organizational and interpersonal skills.
  • Interpersonal and communication skills to interact with patients, families, and clinical co‑workers in crisis or trauma situations.
  • Possesses problem‑solving skills and ability to recommend solutions.
  • Ability to document registration information in designated computer‑software applications in a timely and accurate manner.
  • Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging and mentoring fellow team members.
  • Ability to be highly motivated, work independently, make decisions, and work in a fast‑paced stressful environment.
  • Demonstrates knowledge of all departmental downtime applications and processes.
  • Population‑specific competency: ability to effectively interact with populations of patients/customers with an understanding of their needs for self‑respect and dignity.
• Level of Physical Demands:
  Ability to sit or stand for extended periods up to 12 hours; perform bedside registration activities with a workstation on wheels; work every other weekend and holiday; may be mandated for additional overtime shifts to meet operational demands of the department; ability to adjust work hours to meet operational demands as required; reliable transportation required; ability to push a wheelchair/patient and ambulate to other departments/units within the facility.

$18.31/hr – $21.97/hr (base salary exclusive of bonuses or differentials).

• Basic Life and Accidental Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short‑Term and Long‑Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts – Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education Assistance
• Daily Pay

Veterans/Disabled.

• Seniority level:
  Not Applicable
• Employment type:
  
  Part‑time
• Job function:
  Administrative
• Industries:
  Hospitals and Health Care