Patient Registration, Wadsworth Hospital

Patient Access Liaison II, ER/L&D – Wadsworth Hospital

Schedule: Full-Time, 3:00 pm–11:30 pm
Bonus: $1500 Hire On Bonus
Location: Wadsworth Hospital, Summa Health

Interviews patients in person, at their workstation, or at the bedside to obtain all necessary account information in a fast‑paced and complex clinical environment. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance plans, performs insurance eligibility and discovery activities, generate patient estimates, collect patient co‑payments, co‑insurances and deductibles, identify patients without insurance, provide financial assistance information and make referrals to patient financial advocates when appropriate.

Provides a high level of customer service and professional presence to present a positive impression of Summa Health.

• Formal
  
  Education:
  
  High school diploma or equivalent. Post‑high school level coursework in healthcare, accounting, business, public relations or related field preferred.
• Experience: One year customer service or general office support experience in any industry preferred; experience in Registration, Insurance Verification/Pre‑Certification, Financial counseling, Patient Accounts a plus.
• Skills &
  
  Competencies:
  
  
  • Ability to function in a fast‑paced and complex clinical environment.
  • Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook).
  • Strong communication, organizational and interpersonal skills.
  • Interpersonal and communication skills to interact with patients, families, and clinical co‑workers in crisis or trauma situations.
  • Problem‑solving skills and ability to recommend solutions.
  • Ability to document registration information in designated computer software applications accurately and timely.
  • Team‑player: offers and accepts honest and constructive feedback, supports team goals, encourages and mentors teammates.
  • Self‑motivated, able to work independently and make decisions, thrive in fast‑paced stressful environment.
  • Knowledge of departmental downtime applications and processes.
  • Population specific competency: effectively interact with patients/customers with respect and dignity.
• Physical Demands: Ability to sit or stand up to 12 hours, perform bedside registration with a workstation on wheels, work every other weekend and holiday, may be mandated for overtime shifts, adjust work hours, reliable transportation, push wheelchair/patient and ambulate to other units.

Hourly Rate: $18.31 – $21.97 per hour (exclusive of bonuses or differentials).

• Basic Life and Accidental Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short‑Term and Long‑Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts – Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection Pet Insurance
• Education Assistance
• Daily Pay

Equal Opportunity Employer/Veterans/Disabled.