Front Service Attendant; Graveyard

Job Overview

Hilton Waikoloa Village is looking for a Front Service Attendant (Bell/Valet) Graveyard to join the team!

Hawaii Island's only 62-acre property with 3 one-of-a-kind outdoor swimming pools. Enjoy fun perks such as career growth and development PLUS discounted hotel room stays for you and your family worldwide!

Join us where we know that you’ll love being a part of the Hilton team that is ranked the best hospitality company to work for!

Overnight (10:00pm – 6:00am): including weekends and holidays.

$22.37 - $24.85

• Park and retrieve cars in the Valet parking lot and assist guests with their luggage. Facilitate the financial control of valet and self‑parking fees as well as control of car keys. Proactively assist in improving customer service and quality of guest experience.
• Retrieve cars and assist guests with luggage upon arrival and departure from the hotel.
• Receive, retrieve, log, inventory, and monitor keys for guest vehicles.
• Collect, reconcile, and maintain accurate accounts of money during shift. Balance and post charges at the end of shift.
• Assist customers with questions and/or concerns immediately in a friendly and sincere manner. Provide detailed information on special activities and promote Hilton Marketing programs.
• Make, confirm, and monitor transportation activity at the main entrance.
• Support other staff as business needs require.

• Valid driver’s license.
• Ability to lift items/baggage up to 100 lbs.
• Ability to work a flexible schedule that includes overnights, weekends, and holidays.
• High School graduate or equivalent preferred.
• Prior guest service or other hospitality experience preferred.
• Applicants with additional language skills preferred.

• Understand and follow written and/or verbal instructions.
• Effectively deal with internal and external customers, some requiring high levels of patience, tact, and diplomacy to defuse anger and collect accurate information.
• Read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
• Grasp, lift and/or carry or otherwise move packages, boxes, and luggage up to 100 lbs continuously throughout shift.
• Stand, walk, and/or sit and continuously perform essential job functions.
• Sufficient manual dexterity to load and unload luggage with one hand.
• Perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.

• Hospitality – passionate about delivering exceptional guest experiences.
• Integrity – do the right thing, all the time.
• Leadership – leaders in industry and communities.
• Teamwork – team players in everything we do.
• Ownership – owners of our actions and decisions.
• Now – operate with a sense of urgency and discipline.
• Quality, Productivity, Dependability, Customer Focus.

Hilton Waikoloa Village

Full‑time