Director of Rooms - Hilton Waikoloa Village

Job-:
Guest Services, Operations, and Front Office

Location:

Waikoloa, HI, United States Workplace:
On-site

Schedule:

Full time Posted:
Salary: $169,000 - $180,000/USD/Annually Equal Opportunity

Employer:

EOE, including disability/vets Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Rooms Division Director, you’re not just providing strategic leadership and direction for the hotel’s rooms division operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Qualifications What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.#LI-JG1 Responsibilities Here's what you'll do during a typical day:

Lead rooms division operations:
Direct all aspects of the Rooms Division, including front office, housekeeping, and guest services

Shape service excellence strategy:
Monitor guest service trends, assess overall satisfaction, and direct improvements to enhance the guest experience and drive long-term service quality

Manage budgets and resources:
Oversee financial planning, cost control, inventory management, and systems usage to support operational goals

Support cross-functional initiatives:
Collaborate with sales, marketing, and other departments to coordinate site visits, special requests, and promotional efforts

Cultivate a high-performing team:
Drive engagement and retention through performance management, professional development, and recognition programs

About the organization

How We'll Help You Thrive At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program

Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Generous paid time off (PTO) – Recharge, relax, and take time for what matters most Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

Financial security for your future – Our retirement plans make it easier to save for what’s next
* Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and…