Receptionist, Administrative​/Clerical

PRIMARY FUNCTION

Join Malama I Ke Ola Health Center as a Receptionist and help create a welcoming, positive experience for every patient who walks through our doors. In this important front-desk role, you will greet and register patients, answer calls, schedule and support patient visits, collect payments, and help keep our clinics running smoothly. We are looking for a dependable, compassionate, and organized individual who enjoys helping others, can confidently manage multiple priorities, and treats everyone with respect and aloha.

This position works at our Wailuku and Lahaina clinics, with mileage reimbursement provided for required travel between locations.

Join Malama I Ke Ola Health Center as a Receptionist and help create a welcoming, positive experience for every patient who walks through our doors. In this important front-desk role, you will greet and register patients, answer calls, schedule and support patient visits, collect payments, and help keep our clinics running smoothly. We are looking for a dependable, compassionate, and organized individual who enjoys helping others, can confidently manage multiple priorities, and treats everyone with respect and aloha.

This position works at our Wailuku and Lahaina clinics, with mileage reimbursement provided for required travel between locations.

The Receptionist is responsible for keeping the centers running efficiently by answering the telephones, registering all new patients, and checking in patients on a timely basis. To maintain first contact with all patients entering and exiting the organization for dental/health care and acts as liaison between all CCM personnel and patients. Assumes responsibility for information related to patient registration and demographics.

The primary responsibility is to ensure that the needs of all patients are met promptly to patient satisfaction.

• Pleasantly greets patients at the reception desk, and responsible for helping to make patients feel comfortable while in the clinic.
• Responsible for keeping patient intake flowing at an appropriate pace.
• Directs QUEST application questions to Member Services.
• Ensures that the reception area is clean and orderly at all times.
• Obtains essential patient information for registration and assists patients and families with necessary registration forms and insurance applications.
• Reviews clinic registration forms for completeness and performs follow up of any necessary corrections.
• Explains sliding fee scale and requirements to qualify.
• Responsible for creating new accounts and reviewing established accounts for updated information in EHR system (Epic).
• Scans all documents received from patients into document management storage and imports to patient's file/account.
• Reviews proof of income documentation and updates system as necessary.
• Receives and relays incoming telephone calls for the clinic.
• Takes and routes messages to appropriate persons.
• Follows up on patient requests and messages.
• Collects patient fees after all uninsured visits or as appropriate, and records receipts. Inputs all payments received into patient's account in EHR.
• Responsible for reconciling all payments received, and balancing with the Daily Balance and Deposit Slip.
• Maintains strict confidentiality of patient information and all clinic files.
• Assists and supports all staff in the clinic.
• Maintains effective working relationships with clinic personnel and the public.
• Adheres to the policies and procedures of the Community Clinic of Maui, Inc.
• Updates patient information as required.
• Makes reminder calls to patients for following day appointments.
• Verify patient’s insurance for following day and standby appointments.
• Keeps an accurate count of all patient visits…