DMVL Service Representative II; SR

IMPORTANT: HIRING RATES WILL BE BASED ON AVAILABILITY OF FUNDS, THE APPLICANT'S QUALIFICATIONS, AND OTHER RELEVANT FACTORS. Appointment may be made at any rate within the salary range from SR-13C ($3,900) to SR-13E ($4,221) per month.

Performs the full range of motor vehicle registration work, including the independent processing of applications for initial registration and licensing of motor vehicles; processes applications for and issues licenses for business, bicycles and dogs; independently processes applications and issues initial, renewal, and duplicate driver's and related licenses, permits, and civil identifications; reviews and examines various supporting documents in connection therewith; may process motor vehicle accident and traffic conviction cases to assure compliance with provisions of law requiring financial responsibility;

and performs other related duties as required.

This class differs from the DMVL Service Representative III in that it independently performs the full range of motor vehicle registration work, including initial registration and licensing of motor vehicles and the processing and issuance of licenses for business, bicycle and dogs, as well as the independent processing of applications and issuance of initial, renewal, and duplicate driver's and related licenses, permits, and civil identifications;

(may perform specialized clerical work requiring substantive knowledge of motor vehicle safety and financial responsibility laws, requirements, procedures, rules and regulations, as applicable). The work involves constant daily interaction with the public through either face-to-face or telephone contact to: (1) establish and maintain customer relations; (2) provide information and assistance which requires extensive knowledge of rules and regulations and policies and procedures;

(3) advise on and process a variety of financial transactions, and (4) investigate and resolve complaints and inquiries. The DMVL Service Representative III supervises and participates in the full range of activities relating to motor vehicle registration and licensing, including the issuance of County business, bicycle, and dog licenses; and also supervises and participates in the application and issuance process of driver's and related licenses, permits, and civil identifications.

This class differs from the DMVL Service Representative I in that it independently performs the full range of motor vehicle registration work, including business, bicycle and dog licenses, as well as the independent processing of applications and issuance of driver's and related licenses, permits, and civil identifications which involves constant daily interaction with the public; whereas the DMVL Service Representative I performs routine motor vehicle registration and licensing work as well as the independent processing of applications and issuance of driver's and related licenses, permits, and civil identifications where work involves very limited public contact.

• Explains to applicants the procedural and legal requirements regarding the registration and licensing of motor vehicles in the State of Hawaii, obtaining a new, renewal, or duplicate driver's license in Hawaii for mopeds, motor scooters, motorcycles, three wheel vehicles, automobiles, buses, trucks, semi-trailers, and truck trailers, and obtaining a new, renewal, or duplicate State of Hawaii civil identification.
• Reviews all documents as to compliance with applicable provisions of statutes and ordinances.
• Processes the initial registration and licensing of motor vehicles (including those from out-of-state) in the State of Hawaii.
• Prepares driver's licenses, permits, and civil identifications and issues same to applicants.
• Refers to source materials and manuals to ascertain the title, registration and driver's license practices of other states and jurisdictions, and determines which documents and instruments are necessary for establishing or verifying ownership, title, and identification.
• Processes transfers of ownership and the issuance of duplicate certificates of ownership and registration.
• Examines registration and ownership certificates and/or other substantiating evidence of ownership such as notarized bills of sale, chattel mortgages, conditional sales, contracts, letters of testamentary, letters of administration, orders of bankruptcy and executory sales documents, powers of attorney, affidavits, bills of lading,…