Medical Office Assistant - Pain Mgmt Lee

Medical Office Assistant - Pain Mgmt Lee (Full Time) Overview

Posted Thursday, October 30, 2025 at 4:00 PM

Health Care Excellence for Maui since 1961 - The leading provider of quality health care for the residents and visitors of Maui as measured by:

• patient satisfaction
• patient outcomes
• staff employment satisfaction

Department: Nursing

• Answers all incoming phone calls and transfers as needed. Takes prescription (RX) messages, identifies and verifies information needed to schedule appointment requests. Assists with follow up appointments or referrals. (40%)
• Assists in preparing patient information for appointments (labs, hospital reports, referrals). Maintains electronic medical records (EMR). Scans documents as required. Assists in completion of all office forms and documents. (20%)
• Calls insurance companies or uses available resources to verify insurance. Informs patients of co-payments, deposits, and referrals/authorization needed at time of appointment. (20%)
• Updates physician templates to include opening, closing and rescheduling patient appointments. (5%)
• Supports patients and family members to ensure a good experience; demonstrates initiative in problem solving; maintains confidentiality; communicates with patients, coworkers, and management in a courteous and respectful manner. (5%)
• Performs all other miscellaneous responsibilities and duties as assigned. (5%)
• Demonstrates quality work, completes assignments on a timely basis, and makes decisions within limits of authority. Adheres to all company policies and procedures. (2.5%)
• Maintains time and attendance standards consistent with company policy. (2.5%)

High school diploma or equivalent required. One year of medical, receptionist experience preferred. Demonstrated experience with basic office equipment and personal computer highly desirable.

Must be able to manage multiple tasks at the same time; possesses strong telephone skills; maintains a positive ‘can-do’ attitude; and able to work overtime as the need arises.

One year of experience in a medical office or healthcare administration, knowledge of medical terminology.

Personal computer, typewriter, multi-line telephone, fax machine, and copies.

Willing to effectively participate as a team member with Nursing and Front Desk.

Hourly Rate: Starting at $19.07; based on experience

Maui Medical Group is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws.

We further encourage individuals with disabilities, minorities, and veterans to apply.